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  • Discount Store Rants (ID) (Language) (Very long)

    Because I've only recently joined up, I've got a TONNE of stories from my days at a well-known discount store in the UK, that sells everything for £1. Fortunately, I'm not there now! Because of the quantity, I figured I'd lump some of the lesser sucks into one big thread, in sections eg: ID/age restriction, carrier bags (yes, I got quite a lot of bag sucks!), annoying kids/teenagers, creeps etc etc etc.

    So today, I bring you a buttload of ID related sucks. There's loads, so be warned, this is gonna be LOOOOONG. Also, BAD LANGUAGE AHEAD.

    SUCK 1)

    A kid came to my till with a can of deodorant. He was about 12. Since I can only sell aerosols of ANY kind to a person aged 18 or over, I couldn’t sell it to him. He called for his mum. She came over and asked what the problem was. I told her that I couldn’t sell him the aerosol. She started yelling that it was only deodorant. I told her I still couldn’t sell her son the product. She then said she’ll buy it for him. I told her that I just needed to call a supervisor to make sure it was okay. She then started yelling that of course it was okay, she was over 18, that I was being stupid and who else would be stupid enough to have to call a supervisor over for help.

    I tried to be as pleasant as I could, even though she was saying hurtful things. I apologised to her for the inconvenience, told her that as a precaution and because I was unsure if she could buy it on her son’s behalf, I needed to check with a supervisor. She told me yet again that she was over 18, and that I was just being awkward. Supervisor came over, I asked her if it was okay for the mum to buy the item for her son, she said because it was a can of deodorant we could let it slide, supervisor left, and I put the sale through.

    I apologised again, smiled and asked the lady if she would like a bag for the deodorant.

    “No!” she screamed. Literally screamed it in my face. I scanned the item, and she yanked the can of deodorant out of my hands and slapped £1 into my hand so hard that it actually stung a bit. I thanked her, apologised to her and said goodbye to her. She was yelling about me the whole way out saying I was a joke and stupid and this and that.

    Half an hour later, I got called up into the office. The lady complained about me. She told the supervisor that I was rude, unprofessional and sarcastic. I ended up being given a verbal warning and was told that in future I shouldn’t be overly nice to them if they’re being rude, because the lady misconstrued my nice, apologetic nature as sarcasm. What has happened to the 'kill them with kindness and they usually back down' thing? It doesn't exist anymore apparently. Now, customers will do anything they can to be offended and upset and they'll complain about you for merely breathing the wrong way!

    Anyway, I didn’t bother telling anyone that I did everything accordingly and that the lady just wanted to complain about me because she’s a hard-faced witch. I didn't bother telling anyone that she actually hurt my hand by deciding to slap the money into my palm rather than handing it to me normally I didn’t see the point to be honest. It was over now and I doubt I'd be able to remember her face. I just remembered that she had short curly hair that was bleach blonde. I just kept my head down for the rest of the afternoon and hoped I didn’t ‘upset’ any more customers.

    SUCK 2)

    A man came to my till with some cigarette papers. He looked about 20 so I asked him for some ID.

    Him: ID? For fucks sake!

    Me: Please don’t swear at me. Thanks.

    Him: I’ll swear as much as I fucking like. Thanks.

    He dug around in his coat pocket and pulled out some ID. He showed it me. He showed me his date of birth and then added, “And that’s all you need to know,” as he put it away in the most rudest tone. Then he said:

    Him: How old are you anyway? 18? And you’re asking ME for ID? I’m 20-fucking-5 love. I should be the one asking you for fucking ID!

    Me: I’m 27. Please, don’t swear at me.

    Him: Oooooh! *turns to his friend* Because she’s like 2 years older than me, she thinks that gives her the right to ask me for FUCKING ID!

    Me: No, I don’t think that at all. But it’s my job to ask anyone who looks under the age of 25 for ID. Would you like me to get my manager, since you’re clearly upset?

    Him: FUCK the manager! Just give me my FUCKING change!

    So I gave him his change, and glared at him. I didn’t say thank you. I don’t see why I should have. All he did was abuse me and swear on purpose at me because I told him not to swear at me. He stormed off in a huff, along with his friend. Swearing all the way out the door.

    SUCK 3

    I was serving a young woman who looked about 17-18, but apparently was 22. She was with a man and another woman and had three children with her. The transaction was going okay, until I came to the spray deodorant. I kindly asked her for some ID.

    Her: ID? For fucking body spray? Are you fucking stupid?

    Me: Sorry, but because it’s an aerosol I’m required to ask you for ID.

    Her: I’m 22! *she angrily points to her kids* And I’ve got three kids! This is so fucking ridiculous!

    The man she was with got out his ID and was going to show it to me, but I told him that I need to see the woman’s ID and not his, since I can’t let another person buy something for someone else.

    Him: Fucks sake!

    He skulked off and was standing a bit away now. The woman said fuck it, she doesn’t want the rest of the stuff now either.

    As they were leaving, the other woman said to her,

    “You can’t let her get away with that! I’d complain if I were you! Hopefully she’ll get the sack!”

    To which she replied,

    “Yeah, I’m going to. So out of order. When I’m done complaining she won’t be able to find another job anywhere.”

    Oh, I’m so scared! How far do they think they’ll get with this? The way they were talking, it was as if I’d hit her or something. Sorry to slash your dreams of my hopeful dismissal love, but I hardly think I’m going to get fired for doing my job in the correct manner… (which is, if you look under the age of 25, I’m required by law to ask you for ID if you’re trying to purchase an age-related product, and her can of body spray does count as an age-related product.)

    But, have fun trying to get me fired sweetie!

    SUCK 4)

    Two little girls came to my till with some aftershave. All perfumes and aftershaves have an age-restriction on them. 18. No exceptions. This has been our company policy since I’ve worked here (3 years). I told the little girls, in my sweetest, most polite tone ever that I was sorry, but I can’t sell the aftershave to them. They were fine with it and turned to leave, but the woman next in line said,

    “I’ll buy this for you then sweeties! I think she’s being really horrible. I’ve never heard anything so ridiculous!”

    I turned to the woman:

    Me: I’m sorry, but I can’t let you buy an age-restricted product on behalf of someone else.

    Her: Since when has aftershave been age-restricted? How ridiculous.

    Me: It’s because of the alcohol and other chemicals in it, I’m afraid.

    Her: I want to buy it.

    Me: I can’t let you buy it, sorry.

    Her: So you’re refusing to serve me? Are you refusing to SERVE ME?

    Me: I can’t let you buy the aftershave on behalf of the girls.

    Her: But I want to buy it! It’s for me!

    She then turned to the girls, who were now standing there dumbstruck, and said:

    Her: Is this for your daddy?

    One of the girls nodded.

    Her (to me): There you go! It’s for their dad! Now are you going to let them buy it?

    Me: I still can’t serve them.

    Her: Let me buy it then.

    Me: Again, I can’t let you buy it on behalf of these girls.

    If I put the whole argument here, it would go on forever. Basically, she kept arguing with me, saying that I was lying, as there has never been an age-restriction on aftershaves and perfumes, that I was ridiculous and rude and nasty. I told her that I was just doing my job and that I could end up losing my job and paying a fine, but she told me that she didn’t care. She finally ended up saying that thanks to me a lot of families were going to have their Christmases ruined, and asked me if I could live with it. (This suck was a few years ago, coming up to Christmas)

    FUCK YOU LADY. DON’T YOU DARE TRY AND GUILT TRIP ME BY SAYING THINGS LIKE THAT.

    You know what? A flooded house means a ruined Christmas. Going into poverty means a ruined Christmas. A loved one dying suddenly means a ruined Christmas. Someone’s dad having to go without a cheap discount store aftershave is NOT going to ruin anyone’s Christmas. The little girls went, and then I had to serve the lady with her other item, which was awkward as fuck since she just stood there giving me evils and not saying a word of gratitude.

    And I’m the rude and nasty one? I’m not the one standing there giving an under-paid cashier grief because of a policy that is completely out of her control.

    SUCK 5)

    A guy came to my till with age-restricted products. Naturally, I asked him for some ID because he looked under 25.

    Him: Are you fucking serious? I’m 21!

    Me: I’m required by law to ask anyone under the age of 25 for ID.

    Him: Bullshit! You don’t have to be 25 to buy fag papers!

    Me: That’s right, but we need to ask anyone who LOOKS under the age of 25.

    He didn’t hear me though because he was too busy insulting me, saying fucking this and fucking that, totally interrupting me as I was trying to clear things up for him. I didn’t really get a lot of what he was saying. He left in a massive huff, swearing all the way out of the shop.

    About twenty minutes later, a woman came up with the same items the guy had. I did not make the connection, since I serve quite a lot of people, and with the same kinds of items as well. That was until she said:

    Her: You asked my son for ID, but he’s 21. I’m buying these for him.

    Me: Oh, I’m sorry but I can’t sell you these then, if you’re buying them on behalf of your son.

    Her: They’re not for him! They’re mine! I’m buying them for myself!

    Me: Sorry, but you said you were buying them for your son, so I can’t serve you with these.

    Her: Ugh… they’re for me!

    Me: Sorry, but I can’t sell them to you.

    Her: Forget it then!

    She slammed the stuff down onto the counter and stormed off. Thing is, had she not opened her mouth and practically admitted that she was buying them on behalf of her abusive, foul-mouthed son, I would have served her and he would have gotten his items. Got to laugh!

    SUCK 6)

    This one makes me feel sick even now. The man was a MONSTER and threatened me with violence.

    A woman came in. She seemed nice enough, until I asked her for some ID for aerosol. She laughed in my face, said, "Seriously? I'm 23! I have my own house!" I told her that I was sorry, but that I couldn't sell her the aerosol if she couldn't prove her age. She rolled her eyes at me and then left. I thought that was the end of it. I could deal with that.

    Then her incredibly angry boyfriend came charging through the front doors, a look of thunder on his face. Now, this lady's boyfriend could only be described as some sort of body builder. He was tall, had massive shoulders and muscly arms. He was very intimidating. He came charging up to me and said,

    "Are you gonna refuse to serve me too? Well, are ya?"

    I didn't answer him. I immediately rang for a supervisor since I was already quite scared.

    "Answer me!"

    At this point he got closer to my till and loomed over me. Then, he raised his voice even more.

    Him: How dare you refuse to serve my girlfriend! She's 23! We've got our own house! Now are you gonna serve me or what?!

    I found my voice and said, "I'm sorry, but it's my job to ask."

    Him: You don't even look old enough to hold down a fucking job! You look about 12!

    The supervisor came down and told him to go outside with her. He followed her and I saw him writing things down on a piece of paper. Probably the phone number for head office. Then he came storming back inside. The supervisor asked me what happened inititally, so I told her that his girlfriend came to my till with some aerosol spray and that I asked her for some ID. When she couldn't produce it I had to refuse her.

    The angry boyfriend cut in:

    "Well, your lovely supervisor has just informed me that I can buy the aerosol on my girlfriend's behalf!"

    "Okay. I'm very sorry for any inconvenience caused."

    "Shut the fuck up. I'm not talking to you anymore! I'm done with you!"

    My supervisor served him at the till next to mine, where he loudly and deliberately talked shit about me, and apologised to the supervisor about the situation, and that it wasn't HER fault, it was HERS (pointing at me). He said that he wanted me to get the sack (fired) and that I'm rude and horrible and should NEVER be put in front of a till because I end up upsetting people.

    Fucking REALLY? How about MY feelings? I cut in:

    Me: I'm really sorry! I really am so sorry! (I stupidly wanted to right things.)

    The boyfriend turned to me, stared me out, and started making guttural noises. The veins were literally popping out at the sides of his beefy neck.

    Him: I'm gonna fucking batter her!!! I'm gonna batter her!!! (Okay. You're a tall muscly man, and you're going to batter (physically assault) me, a small, thin, defenseless female cashier? I actually felt quite sorry for his girlfriend. The man is a monster. I'm sorry, but he is!)

    My panic attack started just as my supervisor called for security. My hands were shaking so badly I couldn't use the touch screen on the till. I was quickly able to cash out my customer at the time, and then I legged it. I was absolutely petrified. I could hear the angry boyfriend chanting something that I couldn't quite make out as I headed for the staff room at the back of the shop and for a split second I thought I was going to feel his hands on my back.

    I managed to calm myself down and went back onto the till. By that time, he'd left (on his own accord, apparently, once he realised that security were going to come and escort him out of there). But you know what? He still got the damn aerosol and now he's going to do it over and over again, to some other poor defenseless cashier.

    SUCK 7)

    A woman came up to my till with her friend. She was buying some cigarette filters. 21 or over to buy them. Company policy and sod all I can do about it. She looked around the 21-21 age but I ID'ed her just to make sure. She flipped her shit. This is how the conversation went down after I asked her to produce some ID.

    Her: Are you fucking serious?
    Me: Sorry but I am serious.
    Her: Seriously? Is this a fucking joke?
    Me: I'm sorry.

    She turns to her friend at this point.

    Her: She just asked me for fucking ID. Can you fucking believe this? In THIS shop of all places! It's pathetic because SHE is obviously younger than I am.

    She finally produced some ID, basically shoving it in my face. I said thank you, even though she was insulting me, and then scanned the rest of her items through. I was shaking like a leaf but I don't think they saw how upset I was because by then they were having a conversation about how sick they were of their kids (who they were wheeling around in buggies) and that their kids were always causing trouble.

    And for the record? She was 22 and I was 26, so yes ma'am, I am ACTUALLY older than you. By quite a bit actually! This is the reason I ask for ID. Because you can never tell how old someone is just by looking at them.
    Last edited by Evannah; 12-08-2013, 08:58 PM.

  • #2
    Holy s***!!! Either get a gun for self defense or get the hell away from that job!!

    Comment


    • #3
      Quoth emax4 View Post
      Holy s***!!! Either get a gun for self defense or get the hell away from that job!!
      Don't worry, I left there in August. I'm working in a charity shop now and it's quieter and the customers are a lot nicer.

      Comment


      • #4
        I will never understand why people get so upset when they are asked for ID! I get carded for cigarettes all the time and I'm 34. I just smile and pull out my ID; it's not that hard!
        Thank you for calling Card Services, how may I take your abuse today? ~Headset Hellion

        Comment


        • #5
          Quoth emax4 View Post
          Holy s***!!! Either get a gun for self defense or get the hell away from that job!!
          You can't buy guns in the UK.

          Comment


          • #6
            Right? Why on earth is this so upsetting to people? I've been carded at thirty-freaking-five for an R-rated DVD, and I just say "okay" and pull it out.

            I get that they're probably going to throw a fit if they're not actually the right age to try and bully the cashier into serving them anyway, but ... when you're of age and have the damn thing with you, you've got no reason to throw a shitfit over it.

            People would rather spend 15 minutes pitching a tantrum than 3 seconds fishing out their ID. Those people need a new goddamn hobby.

            Comment


            • #7
              You're right, that guy was a monster! And stupid as well. YOU weren't causing problems, HE WAS and his equally-stupid GF was. He still had to show ID to the manager, so why was it so damn difficult for him to show it to you? Unbelievable. And it's "upsetting" to be asked for ID? Really? How about being threatened by a big ugly goon for doing your job? Glad you're out of there.
              When you start at zero, everything's progress.

              Comment


              • #8
                I love getting asked for ID simply because it means I look younger than 25!! And how stupid are people who say "well I will buy it for them"..instead of being discrete! :S

                It does suck that the law requires you to card for regularly used every day items. It it just for aerosol deodorant or any deodorant??

                Comment


                • #9
                  I love how people think "you look/are younger than me!" means that you should sell them something. There's no legal limit on how old you need to be to sell age-restricted products, although many places require under-age cashiers to check with an older member of staff to ensure they're not selling to a friend.
                  This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                  I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

                  Comment


                  • #10
                    I like to make a quip about "Hey, take it as a compliment, it means you look younger" if people get upset when I ask for ID. Does it help? Most of the time, no. Sometimes, though, it gets the SC to calm down a bit. Rarely. I have to say, the story about the big muscly guy took the cake, though. Why do I get the feeling that he either threatened or paid your supervisor while they were outside or wherever? I'm glad you're out of that job!
                    "And though she be but little, she is FIERCE!"--Shakespeare

                    Comment


                    • #11
                      Quoth Evannah
                      Basically, she kept arguing with me, saying that I was lying, as there has never been an age-restriction on aftershaves and perfumes, that I was ridiculous and rude and nasty. I told her that I was just doing my job and that I could end up losing my job and paying a fine, but she told me that she didn’t care. She finally ended up saying that thanks to me a lot of families were going to have their Christmases ruined, and asked me if I could live with it.
                      I'm surprised that no one mentioned it, so I will: welcome to CS.com and congratulations on ruining Christmas! You are DEFINITELY one of us!

                      As for that scary boyfriend, you might want to invest in a Swiss Army knife, self-defense classes, some mace or pepper spray and a stab-proof, bullet-proof vest or garment underneath your clothes.
                      cindybubbles (👧 ❤️ 🎂 )

                      Enter Cindyland here!

                      Comment


                      • #12
                        Quoth Headset Hellion View Post
                        I will never understand why people get so upset when they are asked for ID! I get carded for cigarettes all the time and I'm 34. I just smile and pull out my ID; it's not that hard!

                        Precisely. I don't even buy the kinds of things that require carding that much (alcohol, cigarettes, ect.), but if asked, I will provide a photo I.D. without a murmur of protest.Why are some people so literally INSULTED if you ask them for I.D.? After a certain age, it should be considering complimentary if someone assumes you look under 21, and even if you literally just turned 21, why the freaking drama?! It takes all of TEN SECONDS to fish it out of your wallet or purse and show it to the cashier. Thank goodness my store doesn't deal with age-restricted items. We used to sell cigarettes a years back, but stopped.

                        Comment


                        • #13
                          Quoth Headset Hellion View Post
                          I will never understand why people get so upset when they are asked for ID! I get carded for cigarettes all the time and I'm 34. I just smile and pull out my ID; it's not that hard!
                          Probably one of a few reasons:

                          -They believe that they're living in a police state or some variant thereof. Given that all that is checked usually is their age, we do not have memory scanners.

                          -They believe that we'll steal their identity...

                          -They don't want to go to the "inconvenience" of opening their wallets to flash their ID.

                          -The variant of "you don't have the authority" and/or the belief that anyone younger than them should bow to their age...(tends to occur with an 18-20 year old cashier vs. 45-year-old person)

                          -Crappy ID photo not resembling them (new haircut, contacts, makeup etc.) and the fear they'll get canned as a reuslt.

                          -The possible THEFT of said ID.


                          Quoth RealUnimportant View Post
                          I love how people think "you look/are younger than me!" means that you should sell them something. There's no legal limit on how old you need to be to sell age-restricted products, although many places require under-age cashiers to check with an older member of staff to ensure they're not selling to a friend.
                          This is probably the exact reason why they throw said shitfit. I've noticed that the ID crap tends to occur when there's a good generational gap between the cashier and the customer. Same generation gap=usually no issues (not always). Generation gap? BIG issue.
                          The best professors are mad scientists! -Zoom

                          Now queen of USSR-Land...

                          Comment


                          • #14
                            People get ONE swear word. After that they leave. They don't get their shit (I've actually thrown a customers stuff on the floor behind the register), they just LEAVE. And if they don't want to leave, the police are called and they LEAVE. I do NOT deal with people who swear at me.

                            Usually they're too cowardly to say anything until they're mostly out of the store and call me a little asshole or a cocky bitch or a stuck-up cunt or something like that. And I ID EVERYOOOOOOONE. I am the meanest cashier and even my face when you walk up pretty much tells you that you are NOT going to talk to me like shit and get away with it.

                            I might look 12 years old but I will give you the verbal smack-down you deserve if you wanna start talking to me like that. You can talk to the police like that if you want because guess what? THEY'RE ON THEIR WAY.

                            Man, I probably would get fired if I had customers like that 'cause I am the sassiest bitch on Earth.

                            Comment


                            • #15
                              I've gotten nasty with exactly one cashier when she asked me for ID, and that was because he was rude and condescending while asking me for it, then tried to accuse me of having a fake ID. For the record, I was 36 at the time and, having lost my driver's licence, was using my passport for ID while I waited out the weekend before the DMV opened and I could replace it.

                              I never have a problem with showing my ID. Honestly, it takes less time and trouble to fish it out than it does to argue.
                              At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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