There is a slice missing!

[Caractacus_Potts]

I'd have told him that I'd replace the pizza, period - and ONLY if it was returned with ONE piece missing. Absolutely no refund. I loathe scammers.

If the place sells by the slice I wouldn't even go that far. Come on back and we'll give you a slice on the house to replace the one you lost on your way home.

[Irving Patrick Freleigh]

At the risk of high jacking, this reminds me of a Genius Customer I had who had a coupon. She had to buy $40 worth of stuff listed to use the coupon & was short by $10 so she bought $10 worth of candles. The value of the coupon? $10. Meh...

The swamp does these kinds of coupons all the time. You'd be surprised how often people do this. You really would.

Of course, they then return the candles, say they should get their coupon back because they've only spent $30, and they usually get it back, because store policy, as handed down from corporate or otherwise, is "we're not going to argue with a customer over $10."

[sms001]

"we're not going to argue with a customer over $10."

It's so sad that they never seem to realize that they aren't arguing over $10 - they're "arguing" over $10 times five incidents, and $3 times six incidents, and $40 times a hundred incidents: whatever combination of scams an SC can think up once they realize the store will let them get away with it. Not to mention all the friends and family they clue in.

[wolfie]

Of course, they then return the candles, say they should get their coupon back because they've only spent $30, and they usually get it back, because store policy, as handed down from corporate or otherwise, is "we're not going to argue with a customer over $10."

Of course, if the store applied logic (would require a manager with a spine, so there are 2 chances - slim and fat - and slim just left town), they'd bring up the original transaction, and process the refund so that the customer would be in the same situation they would have been in if they'd made a single transaction that left them with the equivalent merchandise as the purchase/refund transaction would have left them with.

Initial state: Customer has $30 cash and a coupon, store has $30 of ordinary merchandise and $10 of candles.

After purchase: Customer has $30 of ordinary merchandise and $10 of candles, store has $30 cash and the coupon.

After refund: Customer has $30 of ordinary merchandise and a coupon, store has $10 of candles. How much cash should the store give back when the customer returns the candles? Let's look at what would have happened if the customer hadn't added the candles to their order so that they could use the coupon:

Net transaction: Customer starts with $30 cash and a coupon (which wouldn't be valid for this transaction due to the total being under $40), ends up with $30 of merchandise and a coupon. Store starts with $30 in merchandise, ends up with $30 in cash.

To make it balance, the cash refund to the customer should be (drumroll) ZERO. A generous offer on the part of the store would be to give them the $10 cash (can be spent anywhere with no conditions) but NO coupon instead of the "$10 off a $40 or more purchase" coupon (can only be used at your store, with conditions) and no cash, which is what they would get if the purchase and refund were structured to leave both parties "whole" as if the net transaction had been handled as a single transaction.

[amylouky]

Of course, if the store applied logic (would require a manager with a spine, so there are 2 chances - slim and fat - and slim just left town), they'd bring up the original transaction, and process the refund so that the customer would be in the same situation they would have been in if they'd made a single transaction that left them with the equivalent merchandise as the purchase/refund transaction would have left them with.

I disagree.. I think the logical thing would be to refund the customer $7.50, and not give the coupon back. Essentially the customer got 25% off their entire $40 purchase by using the coupon, so they should be refunded the price of the candles less the 25%.