This isn't my story, and it technically isn't a sucky customer, but it fits the profile.
Last night my friend who is a police officer had his shift extended by a call that should have taken under five minutes but ended up taking nearly an hour. He and his partner responded to a domestic disturbance report from an apartment building. Guy and his wife had an argument that disturbed the neighbor who called it in.
(I have to reconstruct part of the conversation, since he paraphrased it and I don't recall precisely what was said)
FPO: My friendly police officer.
FPOP: Partner
SH: Sucky Husband
The two of them go up to the apartment and bang on the door.
SH: Who is it?!
FPO: Police sir. We've gotten a report of a disturbance. Would you please open the door?
SH: NO! There's no problem here!
FPO: Sir, we just need to make sure everything is OK. It won't take long. Please just open the door and let us see you and your wife for a moment.
SH: You got a warrant?!
FPO: No.
SH: Then you can't come in!
FPO: We're not here to conduct a search; we just want to make sure you and your wife are OK.
SH: I know my rights; you can't come in without a warrant!
FPOP (who is already on a short fuse because of how long this is taking and becuase he's had a bad day): Actually, sir, state law section blah blah *proceeds to rattle off the exact text of the law that basically states that they do have the right to enter the apartment without a warrant when responding to disturbance calls*
SH: Well I'm NOT opening the door.
FPO: Yes, you are.
SH: Nope.
FPO: We can do this all night, buddy.
SH: Fine, then you can sit out there all night!
FPOP: No, it doesn't work that way sir. *Gets on radio, talking loudly so the guy can hear him* Dispatch, we need backup at [location] and send the fire department. We need them to break open a door for us. Over. *loudly, to FPO* I'd love to see the look on this guy's face when he has to explain to the super why the police broke his door down when he could have just opened it, let us verify that everything's ok, and then be on our merry way!
FPO: Yeah, I'd pay to see that.
And low and behold, the door opens!
SH: Ok, now you can see everything's OK. Will that be all?
FPOP: Where's your wife?
SH: She's fine.
FPOP: That's not what I asked you, sir. But if that's true then you won't mind us coming in to verify that, will you?
SH: You said to open the door, so I did. I don't have to let you IN without a warrant.
FPOP: You think so, do you? *proceeds to barrel right through the guy and into the apartment* If you had cooperated, we wouldn't have had to come in.
And of course, after all this, they find out that the fight was more than just verbal, and the guy winds up getting a ride in the paddy wagon, among other things. And my friend and his partner got a whole pile of paperwork to fill out (and my friend has a strong dislike for paperwork. He once told me that he responded to a stabbing, and in between frantic calls for an ambulance, tried to keep the victim conscious by saying "Don't die on me, buddy! Loooooooootta paperwork if that happens! Looooootta paperwork!" among other things), and got off their detail very late. All of which might have been avoided had he just cooperated with the police.
Last night my friend who is a police officer had his shift extended by a call that should have taken under five minutes but ended up taking nearly an hour. He and his partner responded to a domestic disturbance report from an apartment building. Guy and his wife had an argument that disturbed the neighbor who called it in.
(I have to reconstruct part of the conversation, since he paraphrased it and I don't recall precisely what was said)
FPO: My friendly police officer.
FPOP: Partner
SH: Sucky Husband
The two of them go up to the apartment and bang on the door.
SH: Who is it?!
FPO: Police sir. We've gotten a report of a disturbance. Would you please open the door?
SH: NO! There's no problem here!
FPO: Sir, we just need to make sure everything is OK. It won't take long. Please just open the door and let us see you and your wife for a moment.
SH: You got a warrant?!
FPO: No.
SH: Then you can't come in!
FPO: We're not here to conduct a search; we just want to make sure you and your wife are OK.
SH: I know my rights; you can't come in without a warrant!
FPOP (who is already on a short fuse because of how long this is taking and becuase he's had a bad day): Actually, sir, state law section blah blah *proceeds to rattle off the exact text of the law that basically states that they do have the right to enter the apartment without a warrant when responding to disturbance calls*
SH: Well I'm NOT opening the door.
FPO: Yes, you are.
SH: Nope.
FPO: We can do this all night, buddy.
SH: Fine, then you can sit out there all night!
FPOP: No, it doesn't work that way sir. *Gets on radio, talking loudly so the guy can hear him* Dispatch, we need backup at [location] and send the fire department. We need them to break open a door for us. Over. *loudly, to FPO* I'd love to see the look on this guy's face when he has to explain to the super why the police broke his door down when he could have just opened it, let us verify that everything's ok, and then be on our merry way!
FPO: Yeah, I'd pay to see that.
And low and behold, the door opens!
SH: Ok, now you can see everything's OK. Will that be all?
FPOP: Where's your wife?
SH: She's fine.
FPOP: That's not what I asked you, sir. But if that's true then you won't mind us coming in to verify that, will you?
SH: You said to open the door, so I did. I don't have to let you IN without a warrant.
FPOP: You think so, do you? *proceeds to barrel right through the guy and into the apartment* If you had cooperated, we wouldn't have had to come in.
And of course, after all this, they find out that the fight was more than just verbal, and the guy winds up getting a ride in the paddy wagon, among other things. And my friend and his partner got a whole pile of paperwork to fill out (and my friend has a strong dislike for paperwork. He once told me that he responded to a stabbing, and in between frantic calls for an ambulance, tried to keep the victim conscious by saying "Don't die on me, buddy! Loooooooootta paperwork if that happens! Looooootta paperwork!" among other things), and got off their detail very late. All of which might have been avoided had he just cooperated with the police.
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