its not personal

[emax4]

That's a perfect time for this...

Customer: well I dont repeat myself

Me: "I'm sorry. What?"

Customer: "I said I don't repeat myself.."

Me: "But.. but you just did, so now you can tell me how much.."

[Caractacus_Potts]

As sucky as that customer ended up being, I'm wondering if there was an interruption in the call. I've known cell phones to do that.

Quite possible. You and I understand that this is possible as most reasonable people would. Unfortunately this sucky customer can not conceive of the fact that this might even be a possibility so clearly the peon she is dealing with must be incompetent. It's not like she should have to do something simple like repeat herself.

To the OP, good for you on transferring the call to your supervisor. If I had been in your situation I think I might have accidentally dropped the call. My clumsy, incompetent fingers and all.