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Stop trying to complicate things!
Here's an oldie from my phone days (daze):
Customer: I can’t order a movie on demand.
Me: OK, go ahead & turn off everything & unplug your box.
Customer: OK, well, it’s in the bedroom where my husband is sleeping.
Me: OK…
Customer: But the one I’m using is in the living room.
Me: So the problem is with the box in the living room?
Customer: Well, yes.
Me: Can you unplug THAT box?
Customer: Of course. Don’t be silly.
Heaven forbid I ask a "silly" question that may be relevant to your problem.
Customer: I can’t order a movie on demand.
Me: OK, go ahead & turn off everything & unplug your box.
Customer: OK, well, it’s in the bedroom where my husband is sleeping.
Me: OK…
Customer: But the one I’m using is in the living room.
Me: So the problem is with the box in the living room?
Customer: Well, yes.
Me: Can you unplug THAT box?
Customer: Of course. Don’t be silly.
Heaven forbid I ask a "silly" question that may be relevant to your problem.