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All right, first post here. I just need to vet like a volcano about to blow...
Early this morning, not even ten o'clock I get this older couple coming into my store.
I work at a gun shop. We sell all sorts of hunting goods along with fishing stuff. Another thing we do is that we help out the local gun range, taking memberships for them. To be more exact, we assist them in filling out the form and take the money for the range. We don't make a dime on it.
We have a guy from the range come in and collect the forms and money and our involvement ends there.
We get this couple coming in. First thing out of her mouth,
"Where's my membership?"
Now, me and my co worker don't have a clue about any membership being dropped off. And we usually ask the guy who collects them if anyone wrote down to have it dropped off with us for a fast pickup by the new member.
These two are adamant that we have it or have lost it that we are A******** for being rude on the phone and on and on.
We tell them politely that we don't have any further contact with the range and this just sets them off,
"You just lost 5000 dollars in f****** sales today, I've never been so insulted." At this point my co worker tells them that our nearest compition is down the road. Boy am I steamed. I had to keep my jaw shut just to not explode on these folks.
Then the husband comes back in and yells "And one of you were F****** rude to me on the phone." This is a surprise to us as we're taught to be polite on the phone and neither of us talked to this guy. He storms out, saying that it doesn't matter we're not directly connected with the club, its still our fault.
My coworker calls the range and we get the guy we're dealing with. He says he'll look into it.
My manager comes in later and right away sees that we're both furious. He asks which idiot came in and we tell him the story. Apparently he dealt with the guy on the phone, who's vocabulary can best be summed up as a F-bomb every second word and yelling at my manager for this membership thing. My manager is like a grizzly. He's nice and cuddly looking until you piss him off.
He told the jerk that we don't have his membership, as we just transfer the form and money to the club and that's it. The guy slammed the phone down and that was it.
My manager (bless his soul), after hearing our little encounter growled
"They step foot in here tell them they're banned and if they don't get out the police will be called. End of Story."
I love working here
Early this morning, not even ten o'clock I get this older couple coming into my store.
I work at a gun shop. We sell all sorts of hunting goods along with fishing stuff. Another thing we do is that we help out the local gun range, taking memberships for them. To be more exact, we assist them in filling out the form and take the money for the range. We don't make a dime on it.
We have a guy from the range come in and collect the forms and money and our involvement ends there.
We get this couple coming in. First thing out of her mouth,
"Where's my membership?"
Now, me and my co worker don't have a clue about any membership being dropped off. And we usually ask the guy who collects them if anyone wrote down to have it dropped off with us for a fast pickup by the new member.
These two are adamant that we have it or have lost it that we are A******** for being rude on the phone and on and on.
We tell them politely that we don't have any further contact with the range and this just sets them off,
"You just lost 5000 dollars in f****** sales today, I've never been so insulted." At this point my co worker tells them that our nearest compition is down the road. Boy am I steamed. I had to keep my jaw shut just to not explode on these folks.
Then the husband comes back in and yells "And one of you were F****** rude to me on the phone." This is a surprise to us as we're taught to be polite on the phone and neither of us talked to this guy. He storms out, saying that it doesn't matter we're not directly connected with the club, its still our fault.
My coworker calls the range and we get the guy we're dealing with. He says he'll look into it.
My manager comes in later and right away sees that we're both furious. He asks which idiot came in and we tell him the story. Apparently he dealt with the guy on the phone, who's vocabulary can best be summed up as a F-bomb every second word and yelling at my manager for this membership thing. My manager is like a grizzly. He's nice and cuddly looking until you piss him off.
He told the jerk that we don't have his membership, as we just transfer the form and money to the club and that's it. The guy slammed the phone down and that was it.
My manager (bless his soul), after hearing our little encounter growled
"They step foot in here tell them they're banned and if they don't get out the police will be called. End of Story."
I love working here
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