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-=You're False Advertising!=-
Dramatis Personae
Me: Me
SH: Stupid old hag
SHS: Stupid old hag's very attractive, in his mid 20s son.
SH: Do you have (specific TV) in stock?
Me: (Sees queue forming) Can you go and grab me the ticket that's on the shelf?
SH: There aren't any - just the price and the display model.
Me: I meant the price ticket.
SH: Why didn't you say that then. (ambles off)
I then serve a customer and she returns.
*throws the ticket at me*
Me: With this one, the stock we have is out on the shelf.
(It's only a small TV so we keep them out, boxed with tags on.)
SH: Can you check?
By now, there was a queue of about 15 people and sexy supervisor was with Manajerk, colleague was on break so it was just me. I quickly go and check.
Me: We're out of stock I'm afraid.
SH: This is false advertising!
Me: I'm really sorry about that.
SH: I don't care, you ignorant little twat!
Me: Please don't swear at me, madam.
SH: Fuck off! If you weren't so fucking stupid I'd not have to!
Me: Madam, stop.
SH: *sigh* Can I get another TV at that price?
Me: It's not my call - my supervisor and manajerk are busy so you'll have to see customer services.
SH: Drop dead, you horrible, horrible child. You have no respect for the elderly!
She storms off.
SHS: I'm really sorry about her. Are you OK?
I realise how attractive he is and just nod. He touches my arm, smiles and turns to follow his mother/birthbitch.
Poor soul doesn't need to know I'm fighting back tears.
-=Cry Me a Motherf**king River=-
Dramatis Personae
Me: Still me.
AB: Aggressive bully
ABS: Aggressive bully's son - he was nice so he's not a brat at the moment.
Me: Hi, how can I-
AB: How much do I get for these?
Our store offers a trade-in service for games, though it hasn't worked since I began.
Me: *checks the gun* It's not working I'm afraid.
AB: Can you tell me anyway?
Me: The only way we can check is by scanning it, sorry.
AB: Can you look it up on the computer?
Me: The new data doesn't come in until Monday mornings.
AB: I'VE JUST DRIVEN ALL THE WAY HERE FROM [AREA'S NAME*].
Me: The gun in [Other branch] should be working, if you're willing to pop over there.
AB: I AM CATCHING A TRAIN AT TWO O' CLOCK, AND I WANT MY MONEY!
I glance at the clock on the phone. 1329.
Me: There's nothing I can do, I'm afraid sir.
AB: I WANT TO SPEAK TO A MANAGER, YOU ARROGANT SHIT.
I walk to the back and ask sexy supervisor to come and appease him.
I log in on another till and clear the queue. Sexy supervisor calls manajerk.
AB: I HAVE FIFTEEN MINUTES TO GO. IF YOU DON'T GIVE ME MY MONEY, I WILL COME BACK THERE, SMASH YOUR UGLY FUCKING FACE IN AND HELP MYSELF FROM YOUR MOTHERF**KING TILL.
I get really sarcastic to rude customers - I probably spend too much time reading comments on here.
Me: Really? Well, there's a security camera there *points*, three colleagues working in the back, locked tills and an emergency button for security. Good luck with that. Happy Christmas. Maybe if you're lucky Santa will bring me a new trade-in gun.
AB: I SWEAR TO GOD-
ABS: Dad, it's not his fault. He did all he could. Let's go.
ABS then practically drags him off. Poor kid.
*Please note that his area was one of the closest. I have to travel further than he does.
-=Has Hell Frozen Over?=-
Just a quickie. A customer last week was unpleasant to me because she'd lost her mum. She's partially deaf (her mum) and was unhappy that all we could do is put out a call. I was verbally abused by her and she stormed out, swearing at me.
I hear on the Tannoy today:
"Colleague announcement - We have a customer wishing to make an announcement to CTH from Department."
Customer: "Dear CTH, I'd like to apologise for my behaviour the other day. I had lost my mother, and it was my fault, but I took it out on you. It was wrong and I apologise."
SHe then came to my desk with a card and a £10 gift voucher for Waterstones. Lovely dear.
Dramatis Personae
Me: Me
SH: Stupid old hag
SHS: Stupid old hag's very attractive, in his mid 20s son.
SH: Do you have (specific TV) in stock?
Me: (Sees queue forming) Can you go and grab me the ticket that's on the shelf?
SH: There aren't any - just the price and the display model.
Me: I meant the price ticket.
SH: Why didn't you say that then. (ambles off)
I then serve a customer and she returns.
*throws the ticket at me*
Me: With this one, the stock we have is out on the shelf.
(It's only a small TV so we keep them out, boxed with tags on.)
SH: Can you check?
By now, there was a queue of about 15 people and sexy supervisor was with Manajerk, colleague was on break so it was just me. I quickly go and check.
Me: We're out of stock I'm afraid.
SH: This is false advertising!
Me: I'm really sorry about that.
SH: I don't care, you ignorant little twat!
Me: Please don't swear at me, madam.
SH: Fuck off! If you weren't so fucking stupid I'd not have to!
Me: Madam, stop.
SH: *sigh* Can I get another TV at that price?
Me: It's not my call - my supervisor and manajerk are busy so you'll have to see customer services.
SH: Drop dead, you horrible, horrible child. You have no respect for the elderly!
She storms off.
SHS: I'm really sorry about her. Are you OK?
I realise how attractive he is and just nod. He touches my arm, smiles and turns to follow his mother/birthbitch.
Poor soul doesn't need to know I'm fighting back tears.
-=Cry Me a Motherf**king River=-
Dramatis Personae
Me: Still me.
AB: Aggressive bully
ABS: Aggressive bully's son - he was nice so he's not a brat at the moment.
Me: Hi, how can I-
AB: How much do I get for these?
Our store offers a trade-in service for games, though it hasn't worked since I began.
Me: *checks the gun* It's not working I'm afraid.
AB: Can you tell me anyway?
Me: The only way we can check is by scanning it, sorry.
AB: Can you look it up on the computer?
Me: The new data doesn't come in until Monday mornings.
AB: I'VE JUST DRIVEN ALL THE WAY HERE FROM [AREA'S NAME*].
Me: The gun in [Other branch] should be working, if you're willing to pop over there.
AB: I AM CATCHING A TRAIN AT TWO O' CLOCK, AND I WANT MY MONEY!
I glance at the clock on the phone. 1329.
Me: There's nothing I can do, I'm afraid sir.
AB: I WANT TO SPEAK TO A MANAGER, YOU ARROGANT SHIT.
I walk to the back and ask sexy supervisor to come and appease him.
I log in on another till and clear the queue. Sexy supervisor calls manajerk.
AB: I HAVE FIFTEEN MINUTES TO GO. IF YOU DON'T GIVE ME MY MONEY, I WILL COME BACK THERE, SMASH YOUR UGLY FUCKING FACE IN AND HELP MYSELF FROM YOUR MOTHERF**KING TILL.
I get really sarcastic to rude customers - I probably spend too much time reading comments on here.
Me: Really? Well, there's a security camera there *points*, three colleagues working in the back, locked tills and an emergency button for security. Good luck with that. Happy Christmas. Maybe if you're lucky Santa will bring me a new trade-in gun.
AB: I SWEAR TO GOD-
ABS: Dad, it's not his fault. He did all he could. Let's go.
ABS then practically drags him off. Poor kid.
*Please note that his area was one of the closest. I have to travel further than he does.
-=Has Hell Frozen Over?=-
Just a quickie. A customer last week was unpleasant to me because she'd lost her mum. She's partially deaf (her mum) and was unhappy that all we could do is put out a call. I was verbally abused by her and she stormed out, swearing at me.
I hear on the Tannoy today:
"Colleague announcement - We have a customer wishing to make an announcement to CTH from Department."
Customer: "Dear CTH, I'd like to apologise for my behaviour the other day. I had lost my mother, and it was my fault, but I took it out on you. It was wrong and I apologise."
SHe then came to my desk with a card and a £10 gift voucher for Waterstones. Lovely dear.
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