Sometimes, when I'm feeling nice, I try not to insult customers by being condescending. So, instead of just blurting out exactly what they should, or should have done, I try to let them figure it out themselves. Clearly this has some pretty sad results...
ME = ME
SC = Stupid Customer
SC: My mom is trying to pay her bill online.
ME: Okay.
SC: And it won't let her.
ME: Okay, what is the account number?
SC: Um...well she's doing it online.
ME: Okay.
[pause]
ME: Can I have the account number? For her account with us?
SC: Oh, no, I don't have that.
ME: [pulling it up by alternate means] Okay, and what error message is it giving her?
SC: It says "Debit Card Declined: Please call number on the back."
ME: Ooookay...and...
SC: Why won't it go through?
ME: It sounds to me like it's a problem with the debit card.
SC: No, that's not possible, it worked earlier.
ME: Well...everything looks okay on our side...
SC: Why won't it work?
ME: I don't know.
SC: Who would?
ME: Your debit card provider could probably help...
SC: Oh, how could I contact them?
ME: I would suggest the number on the back of the card.
SC: Oh! Thanks! Have a good day.
ME = ME
SC = Stupid Customer
SC: My mom is trying to pay her bill online.
ME: Okay.
SC: And it won't let her.
ME: Okay, what is the account number?
SC: Um...well she's doing it online.
ME: Okay.
[pause]
ME: Can I have the account number? For her account with us?
SC: Oh, no, I don't have that.
ME: [pulling it up by alternate means] Okay, and what error message is it giving her?
SC: It says "Debit Card Declined: Please call number on the back."
ME: Ooookay...and...
SC: Why won't it go through?
ME: It sounds to me like it's a problem with the debit card.
SC: No, that's not possible, it worked earlier.
ME: Well...everything looks okay on our side...
SC: Why won't it work?
ME: I don't know.
SC: Who would?
ME: Your debit card provider could probably help...
SC: Oh, how could I contact them?
ME: I would suggest the number on the back of the card.
SC: Oh! Thanks! Have a good day.
Comment