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Had a guest come up last night and ask if we had a room for tonight that was an upgrade from the kind of room he was booked for. I looked, no such room. Suggested he come in this morning as sometimes we have cancellations. He asked me who he could talk to, I told him who was scheduled this morning and which one to talk to (he insisted on asking who could help him, and you could easily toss a coin between Manager and Coworker, they both know what's what, but I told him to ask Coworker because I figured she'd be less busy at that hour).
Perfectly normal thus far.
Same guest comes up to me this afternoon (and, with my propensity to forget the faces of people who don't act weird, I don't remember him right away) and thanks me. I'm, of course, standing there wondering what I did (I hope I'm not the only person who BLANKS on people's faces like this
), but I'm able to figure out from context clues what he's talking about (and it helped that he used Coworker's name in explaining). He actually did manage to get an upgraded room this morning, and now needs to be checked in.
I check him in and I'm almost to the part where I give him keys and he asks if he could buy both me and Coworker drinks as a way of saying thank you. I tell him that's quite nice, thanks, but politely decline and also mention that Coworker doesn't drink.
He insists he's going to take me for a drink, and tells me what time he and his wife are going to dinner (which is, incidentally, 15 minutes before the restaurants close, so I just *know* this guy made somebody stay late on Christmas). I thank him, but make no commitment.
At this point I'm pretty flustered, and he goes to the room before he realizes I didn't give him the keys (I knew I forgot to give him the folder they go in, but thought I had handed them separately to him). So he comes back and gets keys and then is all like "I really mean it, I'll take you to get drinks, what time do you get off?"
I give him a vague ballpark time because he's making me really uncomfortable and he's like "Just leave a voicemail in the room, or I'll give you my cell phone number!" And I'm like "ok..." wait til he turns away "um...no..."
There are three very good reasons I turned him down, notwithstanding the squick factor.
1.) Employees are not allowed in company-owned bars or restaurants in uniform or within an hour of their shift. And he was not talking about taking me somewhere else.
2.) I'm in the middle of 9 work days in a row. If I were to be caught drinking, I'd be drug tested and be out on my ear the next day. Yeah, Merry Christmas (and by this I mean that I'd be drug tested and test positive for alcohol. We aren't allowed to have any amount of alcohol in our system while on the clock. So even if I were off the clock while drinking, I'd still test positive when on my shift the next day, because there's a zero tolerance policy).
3.) The other kind of "Eeew!" Just....I already have to help you people for 8 hours a day. What makes you think I want to be your buddy?
Seriously, if you're grateful for what someone in customer service has done for you, and you want to thank them, either give them a tip (if it's permitted for them to take tips), or write/talk to management/corporate and tell them what a good job they did! Offering drinks is creepy and weird and...
Am I overreacting? Just the way he offered me his cell number gave me major jibblies.
Perfectly normal thus far.
Same guest comes up to me this afternoon (and, with my propensity to forget the faces of people who don't act weird, I don't remember him right away) and thanks me. I'm, of course, standing there wondering what I did (I hope I'm not the only person who BLANKS on people's faces like this
), but I'm able to figure out from context clues what he's talking about (and it helped that he used Coworker's name in explaining). He actually did manage to get an upgraded room this morning, and now needs to be checked in.I check him in and I'm almost to the part where I give him keys and he asks if he could buy both me and Coworker drinks as a way of saying thank you. I tell him that's quite nice, thanks, but politely decline and also mention that Coworker doesn't drink.
He insists he's going to take me for a drink, and tells me what time he and his wife are going to dinner (which is, incidentally, 15 minutes before the restaurants close, so I just *know* this guy made somebody stay late on Christmas). I thank him, but make no commitment.
At this point I'm pretty flustered, and he goes to the room before he realizes I didn't give him the keys (I knew I forgot to give him the folder they go in, but thought I had handed them separately to him). So he comes back and gets keys and then is all like "I really mean it, I'll take you to get drinks, what time do you get off?"
I give him a vague ballpark time because he's making me really uncomfortable and he's like "Just leave a voicemail in the room, or I'll give you my cell phone number!" And I'm like "ok..." wait til he turns away "um...no..."
There are three very good reasons I turned him down, notwithstanding the squick factor.
1.) Employees are not allowed in company-owned bars or restaurants in uniform or within an hour of their shift. And he was not talking about taking me somewhere else.
2.) I'm in the middle of 9 work days in a row. If I were to be caught drinking, I'd be drug tested and be out on my ear the next day. Yeah, Merry Christmas (and by this I mean that I'd be drug tested and test positive for alcohol. We aren't allowed to have any amount of alcohol in our system while on the clock. So even if I were off the clock while drinking, I'd still test positive when on my shift the next day, because there's a zero tolerance policy).
3.) The other kind of "Eeew!" Just....I already have to help you people for 8 hours a day. What makes you think I want to be your buddy?
Seriously, if you're grateful for what someone in customer service has done for you, and you want to thank them, either give them a tip (if it's permitted for them to take tips), or write/talk to management/corporate and tell them what a good job they did! Offering drinks is creepy and weird and...
Am I overreacting? Just the way he offered me his cell number gave me major jibblies.
]
this guy was not my type. And I would be oh-so-very-fired.
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