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Yeah, it's best not to elaborate if you can possibly help it. For example, a customer who called up the petrol station about an hour after I had gone thru the locked cupboard where we keep lost cards and cut up everything I found there. The policy is that we keep cards for a day, then we destroy them. We can't mail them back, even if a customer rings up and their card is there; they have to come in person, with ID, to get their card back, cuz of risk of fraud.
Anyway, customer rings up and, giving her name, asks if her card is there. Knowing that said card is in several pieces in the special rubbish bag, I say I'll look, wait a few minutes then return and say no, sorry, it's not. May sound a bit short but the fact is that I've had SCs raeg and scream at me cuz I cut their precious credit card up, despite the fact that it's helping them cuz it means that their card can't be stolen, and the fact that it's our unshakeable policy regarding lost cards. If a customer calls after the card has been destroyed, we say we don't have it. Some customers have even called back after several weeks have passed, when they should have cancelled it by then!
Anyway, customer rings up and, giving her name, asks if her card is there. Knowing that said card is in several pieces in the special rubbish bag, I say I'll look, wait a few minutes then return and say no, sorry, it's not. May sound a bit short but the fact is that I've had SCs raeg and scream at me cuz I cut their precious credit card up, despite the fact that it's helping them cuz it means that their card can't be stolen, and the fact that it's our unshakeable policy regarding lost cards. If a customer calls after the card has been destroyed, we say we don't have it. Some customers have even called back after several weeks have passed, when they should have cancelled it by then!
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