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1) Entitled Regular
This has been a messy two weeks, or one week, I can't remember anymore.
First our Entitled Regular shows up. And I mean we treat this woman like gold because she buys a lot of pizza and lotto. She has to have a separate paper bag for her lotto because she can't be bothered to carry around a few slips of paper. She has to have a separate bag for any newspapers or candy, and a separate one for her pizza too.
Normally she isn't that hard to deal with, but maybe she hasn't been winning a lot on the lotto or something cause she was extra nasty. I put her pizza in the oven, got her the lotto and the candy. I went to ring her up, and she said that the lotto was separate.
I said in my most pleasant voice possible, with a smile: "No problem."
In the nastiest voice possible, she sounded like ice: "You're right. That's no problem."
Seriously dude? I didn't do anything to you. Get over your entitlement please.
2) The Wrong Change
This guy comes in yesterday to buy a few items. As I'm ringing him up, he goes and grabs some laundry soap. He goes to pay with the exact change.
He tells me "it's 58 cents."
I look at his hand, and I can tell it's not 58 cents. Now I know I'm not supposed to call customers on their BS or whatever, but I couldn't help it. I say "I can tell that it's not."
He grabs up some money and starts slapping it down on the counter, counting it out aggressively as he does, and says "Can you tell this? Da*n"
Sorry. You got caught.
3) The Phone Call That Never Should Have Been
This happened last night. I'm still shocked that I was able to keep my cool, because I would like to take the b*tches head off. (Sorry. It was that bad)
Now I know our customers think they're clever and they get bored and like to make prank calls. But this was a No, No, and NO!
A woman calls us about 10:40 while I'm writing down the lotto numbers. I answer the phone with "(company name). May I help you?"
woman: "What are the best brand of condoms you would recommend?"
Me *mind blanks*: "Excuse Me?"
Woman: "I need to know what condoms you would recommend because I get really w*t."
And as they say in the movie Sling Blade. I just seen red.
Me in the coldest, most controlled voice possible: "I don't know what you mean ma'm." *belt sander has sprung to mind*
Woman: "Oh, so you never get la*d." *hangs up*
My boss checked the number on the phone after I hung up, and told him what happened. I had to tell him cause he just heard me say a few choice phrases that could have gotten me in trouble if anyone else had been in the store.
It turns out it was one of our regulars trying to be funny.
What a pain.
This has been a messy two weeks, or one week, I can't remember anymore.
First our Entitled Regular shows up. And I mean we treat this woman like gold because she buys a lot of pizza and lotto. She has to have a separate paper bag for her lotto because she can't be bothered to carry around a few slips of paper. She has to have a separate bag for any newspapers or candy, and a separate one for her pizza too.
Normally she isn't that hard to deal with, but maybe she hasn't been winning a lot on the lotto or something cause she was extra nasty. I put her pizza in the oven, got her the lotto and the candy. I went to ring her up, and she said that the lotto was separate.
I said in my most pleasant voice possible, with a smile: "No problem."
In the nastiest voice possible, she sounded like ice: "You're right. That's no problem."
Seriously dude? I didn't do anything to you. Get over your entitlement please.
2) The Wrong Change
This guy comes in yesterday to buy a few items. As I'm ringing him up, he goes and grabs some laundry soap. He goes to pay with the exact change.
He tells me "it's 58 cents."
I look at his hand, and I can tell it's not 58 cents. Now I know I'm not supposed to call customers on their BS or whatever, but I couldn't help it. I say "I can tell that it's not."
He grabs up some money and starts slapping it down on the counter, counting it out aggressively as he does, and says "Can you tell this? Da*n"
Sorry. You got caught.
3) The Phone Call That Never Should Have Been
This happened last night. I'm still shocked that I was able to keep my cool, because I would like to take the b*tches head off. (Sorry. It was that bad)
Now I know our customers think they're clever and they get bored and like to make prank calls. But this was a No, No, and NO!
A woman calls us about 10:40 while I'm writing down the lotto numbers. I answer the phone with "(company name). May I help you?"
woman: "What are the best brand of condoms you would recommend?"
Me *mind blanks*: "Excuse Me?"
Woman: "I need to know what condoms you would recommend because I get really w*t."
And as they say in the movie Sling Blade. I just seen red.
Me in the coldest, most controlled voice possible: "I don't know what you mean ma'm." *belt sander has sprung to mind*
Woman: "Oh, so you never get la*d." *hangs up*
My boss checked the number on the phone after I hung up, and told him what happened. I had to tell him cause he just heard me say a few choice phrases that could have gotten me in trouble if anyone else had been in the store.
It turns out it was one of our regulars trying to be funny.
What a pain.
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