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This happened last night. The cast:
C: cashier
Me
J: shift lead
ASM: nice guy, but tends to encourage the SCs and gives away the store (then stresses about why the store is losing sales)
It's about 9:45 at night. C is off at 10, by the time this drama completed it was 10:20.
By the time SC showed up, we had pulled the shelf tags for this week. The prices are still in the system until midnight, so the tags are irrelevant. All of SC's items were coming off sale (so there were no shelf tags, but everything still rang up with the sale prices).
We had a soup deal where it was 5/$5, but you must buy 5 to get that price and the additional discount does not show until you hit Subtotal (reasonable, the system needs to see that 5 have been scanned to apply it). Most people know this, and the ones who don't accept the first explanation and pressing of Subtotal to show them. The discount line item is obvious "<BRAND> 5/$5 DISC"
Where do I start...first she questioned the soup prices (she was buying 10, so the additional discount doubled) even after myself and C showing her on the screen where it was subtracted. I say nothing at all to SC past explaining the quantity sale; I know if I do open my mouth I might get both myself and C in trouble.
After each item SC would leave the checkout and go to the shelf to check the price. Since the tags had been taken down, there was no sale price visible--although it is still ringing up as on sale. Not good enough. "You changed the price! There was a tag!" She managed to con a couple price reductions that should not have been made (items that had been on sale 2 weeks ago). Conveniently she was wielding both this week's circular and one from 2 weeks ago--that should have been a red flag.
I was unlucky enough to show up to bag for C when the soup-sale hissyfit happened. SC wanted all the 'heavy stuff' double-bagged, but she didn't want me to unpack what had already been bagged nor just slide the bag into a second one (which can be done, but it's a pain in the ass)...so how am I supposed to do this? If you wanted double bags you should have told the cashier before starting. SC then proceeds to berate me for not knowing how to bag; at that point J puts me on register to handle the line before I throttle SC.
There is a growing, pissed-off line, and two people just leave their carts before I can maneuver past SC to open up on the next register. The customers I'm helping make no secret of giving SC death glares and commenting loudly about her.
I could see steam coming out of poor C's ears by the time this was all over.
Later, J is telling ASM about this and how two customers abandoned their orders because of her (he's also pissed off about the 'discounts' as I know some of them drove an item price lower than what it would be if on clearance). We're not supposed to use past sale prices unless the customer has a physical raincheck.
ASM declares that you should always keep the customer happy, and waxes poetic about the state pricing laws...which do not apply to SC. The items she was buying were on sale and were ringing up correctly, but she was pulling sale prices out of her ass (probably thinking that since there were no shelf tags nobody would know).
Maybe it's just me, but if a customer is always haggling sale prices down further past the price floor by quoting imagined sales, causing other customers to abandon their shopping (this costing real sales) and costing payroll hours by forcing people to stay late--she used to show up at 10:55 and pull the same crap-- to either deal with her or deal with items the other customers left then overall that 'customer' is not making the store money.
Later that night another lady pulled the "false advertising" card because she picked up the wrong kind of frozen veg and expected it to be $1 (J did a return-refund rather than make the adjustment that he knew was wrong, so we got the item back), and a customer came up with a raincheck for frozen pizza that was currently on sale for that price. Our register would not let the raincheck be entered because the sale was still on.
She also had one of our coupons that knocks the price of ONE down to 99 cents with a $25 purchase. ASM gave her the coupon price for both of them even though she was only buying the two pizzas (so she scored two for less than the sale price of one).
C: cashier
Me
J: shift lead
ASM: nice guy, but tends to encourage the SCs and gives away the store (then stresses about why the store is losing sales)
It's about 9:45 at night. C is off at 10, by the time this drama completed it was 10:20.
By the time SC showed up, we had pulled the shelf tags for this week. The prices are still in the system until midnight, so the tags are irrelevant. All of SC's items were coming off sale (so there were no shelf tags, but everything still rang up with the sale prices).
We had a soup deal where it was 5/$5, but you must buy 5 to get that price and the additional discount does not show until you hit Subtotal (reasonable, the system needs to see that 5 have been scanned to apply it). Most people know this, and the ones who don't accept the first explanation and pressing of Subtotal to show them. The discount line item is obvious "<BRAND> 5/$5 DISC"
Where do I start...first she questioned the soup prices (she was buying 10, so the additional discount doubled) even after myself and C showing her on the screen where it was subtracted. I say nothing at all to SC past explaining the quantity sale; I know if I do open my mouth I might get both myself and C in trouble.
After each item SC would leave the checkout and go to the shelf to check the price. Since the tags had been taken down, there was no sale price visible--although it is still ringing up as on sale. Not good enough. "You changed the price! There was a tag!" She managed to con a couple price reductions that should not have been made (items that had been on sale 2 weeks ago). Conveniently she was wielding both this week's circular and one from 2 weeks ago--that should have been a red flag.
I was unlucky enough to show up to bag for C when the soup-sale hissyfit happened. SC wanted all the 'heavy stuff' double-bagged, but she didn't want me to unpack what had already been bagged nor just slide the bag into a second one (which can be done, but it's a pain in the ass)...so how am I supposed to do this? If you wanted double bags you should have told the cashier before starting. SC then proceeds to berate me for not knowing how to bag; at that point J puts me on register to handle the line before I throttle SC.
There is a growing, pissed-off line, and two people just leave their carts before I can maneuver past SC to open up on the next register. The customers I'm helping make no secret of giving SC death glares and commenting loudly about her.
I could see steam coming out of poor C's ears by the time this was all over.
Later, J is telling ASM about this and how two customers abandoned their orders because of her (he's also pissed off about the 'discounts' as I know some of them drove an item price lower than what it would be if on clearance). We're not supposed to use past sale prices unless the customer has a physical raincheck.
ASM declares that you should always keep the customer happy, and waxes poetic about the state pricing laws...which do not apply to SC. The items she was buying were on sale and were ringing up correctly, but she was pulling sale prices out of her ass (probably thinking that since there were no shelf tags nobody would know).
Maybe it's just me, but if a customer is always haggling sale prices down further past the price floor by quoting imagined sales, causing other customers to abandon their shopping (this costing real sales) and costing payroll hours by forcing people to stay late--she used to show up at 10:55 and pull the same crap-- to either deal with her or deal with items the other customers left then overall that 'customer' is not making the store money.
Later that night another lady pulled the "false advertising" card because she picked up the wrong kind of frozen veg and expected it to be $1 (J did a return-refund rather than make the adjustment that he knew was wrong, so we got the item back), and a customer came up with a raincheck for frozen pizza that was currently on sale for that price. Our register would not let the raincheck be entered because the sale was still on.
She also had one of our coupons that knocks the price of ONE down to 99 cents with a $25 purchase. ASM gave her the coupon price for both of them even though she was only buying the two pizzas (so she scored two for less than the sale price of one).
)
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