Had another screaming mimi on the phone today. Background: We did a contest in December that involved selling a Santa graphic to advertisers as an attention-getter on their ad (cars, apartments, dogs, whatever they were advertising). Readers had to count the Santas in the paper every day and send in a card or printed contest form with the number. End of Dec., we drew a winner at random ($100 gift card to supermarket). It's over now, of course. / end bkgrd.
CC: Crabby caller
Me: Eh
Not verbatim but pretty close:
CC (already yelling so intensely she's probably spitting): I want you to give me the phone number or address of [owner] so I can tell him what the newspaper is doing!!!! I'll tell you about it!!!
Me (please don't tell me): Yes, ma'am...?
CC: I don't know if you're short staffed or what (we are) but I called 000-0000 (circulation dept #) and I HAD TO WAIT A LONG TIME!
Me (oh the horror...
) Okay...
CC: Then that Santa contest!!! You had a Santa in there yesterday, and it's not in today, but it was in yesterday!!! Why is it still running??? And how can you NOT tell people who won!!!
Me: Okay, well, I can answer the Santa question, ma'am. Those Santas were sold to advertisers to run with their ads, and many of those ads were for thirty days, so it's just that some of those ads haven't expired yet. When they expire, you won't see any more Santas in the paper, but the contest definitely ended Dec. 31st.
CC (screaming): NO!!!!! YOU'RE WRONG!!!!!!! THAT'S WRONG!!!!!!!
Me:
She continued yelling about how we didn't know what we were doing, and she was going to contact the owner and tell him all about it, and she's been taking the paper for a long time so she knows...more blah blah blah...
She hung up as I was trying to tell her that we DID indeed publish the winner's name. It actually ran for 7 days, it was only supposed to run for one. She just missed it.
Twat. Sorry, lady, I've worked here for 35 freakin' years and I DO know my job.
CC: Crabby caller

Me: Eh

Not verbatim but pretty close:
CC (already yelling so intensely she's probably spitting): I want you to give me the phone number or address of [owner] so I can tell him what the newspaper is doing!!!! I'll tell you about it!!!
Me (please don't tell me): Yes, ma'am...?
CC: I don't know if you're short staffed or what (we are) but I called 000-0000 (circulation dept #) and I HAD TO WAIT A LONG TIME!
Me (oh the horror...

CC: Then that Santa contest!!! You had a Santa in there yesterday, and it's not in today, but it was in yesterday!!! Why is it still running??? And how can you NOT tell people who won!!!
Me: Okay, well, I can answer the Santa question, ma'am. Those Santas were sold to advertisers to run with their ads, and many of those ads were for thirty days, so it's just that some of those ads haven't expired yet. When they expire, you won't see any more Santas in the paper, but the contest definitely ended Dec. 31st.
CC (screaming): NO!!!!! YOU'RE WRONG!!!!!!! THAT'S WRONG!!!!!!!
Me:

She continued yelling about how we didn't know what we were doing, and she was going to contact the owner and tell him all about it, and she's been taking the paper for a long time so she knows...more blah blah blah...
She hung up as I was trying to tell her that we DID indeed publish the winner's name. It actually ran for 7 days, it was only supposed to run for one. She just missed it.
Twat. Sorry, lady, I've worked here for 35 freakin' years and I DO know my job.
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