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So our power was out for almost six hours tonight. Of course it started an hour before peak check-in time. Of course it also started an hour before peak check-in time when the same thing happened last week. 
Last week, my "favorite" guest was the one who shouted at me that he was going to take his key folder and hit housekeeping "upside the head" with it and see if they answered their "goddamn radios THEN" (because gods forbid you should have to wait an extra 13 minutes for your room keys because we have NO POWER and housekeeping is a little busy trying to figure out how to clean the floors with no vacuum cleaners). It was a supreme effort not to laugh in his face (I think "upside the head" should be a phrase for Sucky Customer Bingo [see this thread]), but what really made me start giggling was the customer who was at the next station over who looked shocked and horrified and apologized that I had to deal with someone like that and seemed really confused that I just shrugged it off and was actually laughing.
People were extra stupid today, as compared to last week. I lost track of how many people I stared blankly at when they asked if I knew when the power was going to be back on. But the cream of the crop? No, not the man who shouted at my coworker, claiming she HAD to know when the power would be back on and was holding out on him (I asked her about it later, and it apparently didn't even register with her). Nor yet the people who ignored my warnings that the internet wouldn't work since the routers didn't have power, and then called me, all confused that the internet wasn't working.
No, the prime idiot was the guy who got in a row with my supervisor because he didn't want us to take a manual imprint of his credit card. Apparently we were going to steal his credit card number. Despite the fact that any customer service peon is physically capable of writing down his credit card number/snapping a photo when he's not looking at any time if he just hands it to us and we do a normal electronic swipe (or hell, when he gives us the number over the phone).
Apparently the knucklebuster is inherently unsafe and we go release our credit card slips to "be free" on the wind in the parking lot or something (no, he didn't say that, I'm just trying to figure out what was going on in his head). The supervisor kept repeating "We have to be able to prove you were physically here" and the guy kept repeating "I'm physically here right now, that should be enough for you, you should be able to slide my card when I come back tomorrow" and similar.
The part where I had to try not to laugh in the guy's face was when he started attepmting to play the "I work in retail; I Know How These Things Work" card (actually, that one's going on my bingo cards too). Apparently he did not Know How These Things Work, because we ended up sending him away without a room. I really didn't want to deal with him for a multiple-night stay, so it's for the best.
Last week, my "favorite" guest was the one who shouted at me that he was going to take his key folder and hit housekeeping "upside the head" with it and see if they answered their "goddamn radios THEN" (because gods forbid you should have to wait an extra 13 minutes for your room keys because we have NO POWER and housekeeping is a little busy trying to figure out how to clean the floors with no vacuum cleaners). It was a supreme effort not to laugh in his face (I think "upside the head" should be a phrase for Sucky Customer Bingo [see this thread]), but what really made me start giggling was the customer who was at the next station over who looked shocked and horrified and apologized that I had to deal with someone like that and seemed really confused that I just shrugged it off and was actually laughing.
People were extra stupid today, as compared to last week. I lost track of how many people I stared blankly at when they asked if I knew when the power was going to be back on. But the cream of the crop? No, not the man who shouted at my coworker, claiming she HAD to know when the power would be back on and was holding out on him (I asked her about it later, and it apparently didn't even register with her). Nor yet the people who ignored my warnings that the internet wouldn't work since the routers didn't have power, and then called me, all confused that the internet wasn't working.
No, the prime idiot was the guy who got in a row with my supervisor because he didn't want us to take a manual imprint of his credit card. Apparently we were going to steal his credit card number. Despite the fact that any customer service peon is physically capable of writing down his credit card number/snapping a photo when he's not looking at any time if he just hands it to us and we do a normal electronic swipe (or hell, when he gives us the number over the phone).
Apparently the knucklebuster is inherently unsafe and we go release our credit card slips to "be free" on the wind in the parking lot or something (no, he didn't say that, I'm just trying to figure out what was going on in his head). The supervisor kept repeating "We have to be able to prove you were physically here" and the guy kept repeating "I'm physically here right now, that should be enough for you, you should be able to slide my card when I come back tomorrow" and similar.
The part where I had to try not to laugh in the guy's face was when he started attepmting to play the "I work in retail; I Know How These Things Work" card (actually, that one's going on my bingo cards too). Apparently he did not Know How These Things Work, because we ended up sending him away without a room. I really didn't want to deal with him for a multiple-night stay, so it's for the best.
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