The other night our motel had an abundance of truck drivers staying here and since it was rather cold all their trucks were running in the lot. Because there were many trucks here some of them were parked closer to our rooms than usual.
At midnight I get a call from a room. Apparently this woman could not sleep and asked me to have the driver turn off his truck. I told her that this would be impossible because we have no way of knowing which truck belongs to which room and I was not willing to call other rooms at random to figure this out. In between her continuos rant on the matter I tried to get a word in and finally told her that I could move her to this end of the motel which would be quieter. Well, she did not want to be made to move in the cold and began ranting anew. I finally had to hang up the phone since there was nothing I could do.
Well, this was surely not the end of the matter. In the next hour she called back three more times and just kept going on and on about the truck. In between calls I walked down to see if I could figure it out and lo and behold there were four trucks in front of her room - all running.
While I sympathized with her (because it was our fault that we took in more trucks than we had parking for) there was nothing I could have done. I told her at one point I would personally escort her from her room to a new room. She would not even have to move her stuff. I was going to give her a second room for free just to sleep in. As it was, I had to comp her room anyway. Even that was not good enough. She wanted her first night's stay for free too.
At one point she threatened to call the cops. She was going to give us a bad review on the website. She even told me she was in for a funeral after driving nine hours and she hoped I never had anyone die that I cared about and was treated the same way she was.
What I don't get is that she could not sleep but she stayed up for an hour harrassing me and in just five minutes time she could have been in a quieter room?
At midnight I get a call from a room. Apparently this woman could not sleep and asked me to have the driver turn off his truck. I told her that this would be impossible because we have no way of knowing which truck belongs to which room and I was not willing to call other rooms at random to figure this out. In between her continuos rant on the matter I tried to get a word in and finally told her that I could move her to this end of the motel which would be quieter. Well, she did not want to be made to move in the cold and began ranting anew. I finally had to hang up the phone since there was nothing I could do.
Well, this was surely not the end of the matter. In the next hour she called back three more times and just kept going on and on about the truck. In between calls I walked down to see if I could figure it out and lo and behold there were four trucks in front of her room - all running.
While I sympathized with her (because it was our fault that we took in more trucks than we had parking for) there was nothing I could have done. I told her at one point I would personally escort her from her room to a new room. She would not even have to move her stuff. I was going to give her a second room for free just to sleep in. As it was, I had to comp her room anyway. Even that was not good enough. She wanted her first night's stay for free too.
At one point she threatened to call the cops. She was going to give us a bad review on the website. She even told me she was in for a funeral after driving nine hours and she hoped I never had anyone die that I cared about and was treated the same way she was.
What I don't get is that she could not sleep but she stayed up for an hour harrassing me and in just five minutes time she could have been in a quieter room?
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