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WARNING: This turned out pretty long, but I forgot to add that to the title.
I haven't really had anyone worthy enough to post about for a while. But today that all changed.
So, these two ladies who are known troublemakers and strongly suspected shoplifters come up to my line today with a cartfull of home decor-type items. These two are known to stash items into their gargantuan purses and then later return the items, but because our spineless management never does anything, they keep coming back. SC1 says they have a return (a common occurance with these two) and pulls out the items to be returned. This time, she actually has a receipt, which surprises me, but I knew it was too good to be true for this to be a trouble-free encounter. One item she wants to return no longer has a price. Since our receipts aren't itemized, she points out a price on the receipt that she says belongs to this item. I know these two, and the price doesn't seem to make sense, so I call up the girl from that department to check the price. While waiting for her, SC2 starts throwing a hissy fit saying she has to pick up her child from the bus and I'm wasting her time! So SC1 tells me to go ahead and start ringing up her items and we would do the return afterwards.
By now, they have dumped all their merchandise onto the counter, but apparently I was supposed to know it was actually two separate orders and which items belonged to who. So when I accidentally ring the two orders together, SC1 throws her own baby tantrum and demands to know why I rung that item up with it. I explain to her that I didn't realize it was separate, but because I don't have the ability to take the item back off, all I can do is call a manager up and do an overring. So I do so (and by now both women are whining and calling me stupid). By the time the manager leaves, the girl from the department has returned with the missing price for the return item.
So instead of continuing to ring her up, I go back to the return to complete it first. However, the price I have been given doesn't match on the receipt. SC1 throws a mini-tantrum, but ends up keeping the item rather than return it. The real hell breaks loose when I ask for her driver's license, since the return was about $47 and all returns over $25 require a driver's license. The following ensues (my thoughts are in italic):
SC1: I don't have my license! (Then why are you driving?)
Me: Well, all returns over $25 require a valid driver's license.
SC1: I don't have my license! (Didn't we establish this already?) That's why I brought my receipt! You don't need my license if I have my receipt! That's why I have my receipt! (Ad nauseum...)
Me: Well, all returns over $25 require a valid driver's license.
SC1: It's not MY fault you made a mistake! That's YOUR FAULT! YOUR FAULT!
Me: Ma'am, your license is for the return. It has nothing to do with the overring (which was YOUR fault, thank you).
While the two SCs continue throwing their tantrums, I call the assistant manager (AM) back up and she calls me on my phone. I explain the situation to her (and the SCs are yelling loudly enough that she can hear them through the phone), and she tells me to ask the store manager (SM). I immediately knew what would happen. You've never worked for a spineless manager until you work for my spineless manager. AM hangs up with me and approaches SM, and the two come up to my register where the two women are still yelling and complaining about me causing them to take so long. Once the SM hears the situation, he immediately says it was fine that they didn't have their license, which is exactly what I expected him to do.
After this, they both get that smug look we all know on their faces and start berating me, then, on why I made such a big deal about it and, get this, MADE UP THAT POLICY just to hold them back out of spite because I knew they were in a hurry. Instead of defending me, the SM very quietly says it is store policy lowly enough that they probably didn't even hear him over their yelling. Then, both managers leave me to the carnage.
With that milestone covered, I have SC1 begin filling out her information for the return (fortunately she did this without too much fuss) and ask if she needs her receipt back. Of course she does. Which means I have go to over and make a copy of it. My entire way to the copier (just on one of the far registers), I can hear them going over the exact same points they did after I asked for their license. Since they kept insisting they were in such a big hurry, I made sure that receipt copy was cut out very clean and straight. After all, we don't want a messy copy, do we?
So I return with the receipt copy and finish up the return. Then, I have to go back and start re-ringing the merchandise from the transaction that was overrung. By now, they have been continuously berating me and insulting me, and I can feel myself getting hot and a bit shaky, so I am completely ignoring them. I know if I try to say anything, it will end up like the fiasco we had last week where a cashier couldn't hold her tongue. As I'm ringing up their junk, this is what I constantly have to listen to from SC2.
1. I feel like you made up those policies just out of spite because we said we were in a hurry. (Repeat x5,000)
2. You must not have any kids, so you don't know what it's like to HAVE to pick them up from the bus. (Well, no, I don't, but if I did, I wouldn't be trying to shop 10 minutes before hand. Say it with me: "Lack of planning on your part does not constitute an emergency on my part". Or, if I DID try to go shopping with such little time to spare, I wouldn't be berating the cashier for wasting your precious time.)
3. I spend more money here every week than you make in a month. (Well, no, to be truthful, you would have to say you STEAL more here every week than I make in a month. Even if you DID spend more here, uh...so? I guess that means I'm supposed to worship the very ground you walk on?)
4. I'm never coming through this line again. (Can I get that in writing?)
After these things she said didn't really seem to get a rise on me, she decided to start intimidating me.
1. (Talking to SC1) I'm going to call corporate. I'm so f**king sick of this place.
2. What's your name? (Looks at my name badge.) Ah, craftstoreslave. Yeah, I'm calling corporate on you for lying to me. (Repeat ad nauseum, as before.) (You know what? I don't care. In fact, I hope you DO call corporate. After all, I'm following their policies, so let me know how that works out for you.)
FINALLY, I finish ringing up SC2's order, and she can go pick up her precious kid, but not after throwing my pen at me as a final "punishment for my misconduct".
So far, I haven't heard anyone from corporate call back to fire me.
I haven't really had anyone worthy enough to post about for a while. But today that all changed.
So, these two ladies who are known troublemakers and strongly suspected shoplifters come up to my line today with a cartfull of home decor-type items. These two are known to stash items into their gargantuan purses and then later return the items, but because our spineless management never does anything, they keep coming back. SC1 says they have a return (a common occurance with these two) and pulls out the items to be returned. This time, she actually has a receipt, which surprises me, but I knew it was too good to be true for this to be a trouble-free encounter. One item she wants to return no longer has a price. Since our receipts aren't itemized, she points out a price on the receipt that she says belongs to this item. I know these two, and the price doesn't seem to make sense, so I call up the girl from that department to check the price. While waiting for her, SC2 starts throwing a hissy fit saying she has to pick up her child from the bus and I'm wasting her time! So SC1 tells me to go ahead and start ringing up her items and we would do the return afterwards.
By now, they have dumped all their merchandise onto the counter, but apparently I was supposed to know it was actually two separate orders and which items belonged to who. So when I accidentally ring the two orders together, SC1 throws her own baby tantrum and demands to know why I rung that item up with it. I explain to her that I didn't realize it was separate, but because I don't have the ability to take the item back off, all I can do is call a manager up and do an overring. So I do so (and by now both women are whining and calling me stupid). By the time the manager leaves, the girl from the department has returned with the missing price for the return item.
So instead of continuing to ring her up, I go back to the return to complete it first. However, the price I have been given doesn't match on the receipt. SC1 throws a mini-tantrum, but ends up keeping the item rather than return it. The real hell breaks loose when I ask for her driver's license, since the return was about $47 and all returns over $25 require a driver's license. The following ensues (my thoughts are in italic):
SC1: I don't have my license! (Then why are you driving?)
Me: Well, all returns over $25 require a valid driver's license.
SC1: I don't have my license! (Didn't we establish this already?) That's why I brought my receipt! You don't need my license if I have my receipt! That's why I have my receipt! (Ad nauseum...)
Me: Well, all returns over $25 require a valid driver's license.
SC1: It's not MY fault you made a mistake! That's YOUR FAULT! YOUR FAULT!
Me: Ma'am, your license is for the return. It has nothing to do with the overring (which was YOUR fault, thank you).
While the two SCs continue throwing their tantrums, I call the assistant manager (AM) back up and she calls me on my phone. I explain the situation to her (and the SCs are yelling loudly enough that she can hear them through the phone), and she tells me to ask the store manager (SM). I immediately knew what would happen. You've never worked for a spineless manager until you work for my spineless manager. AM hangs up with me and approaches SM, and the two come up to my register where the two women are still yelling and complaining about me causing them to take so long. Once the SM hears the situation, he immediately says it was fine that they didn't have their license, which is exactly what I expected him to do.
After this, they both get that smug look we all know on their faces and start berating me, then, on why I made such a big deal about it and, get this, MADE UP THAT POLICY just to hold them back out of spite because I knew they were in a hurry. Instead of defending me, the SM very quietly says it is store policy lowly enough that they probably didn't even hear him over their yelling. Then, both managers leave me to the carnage.
With that milestone covered, I have SC1 begin filling out her information for the return (fortunately she did this without too much fuss) and ask if she needs her receipt back. Of course she does. Which means I have go to over and make a copy of it. My entire way to the copier (just on one of the far registers), I can hear them going over the exact same points they did after I asked for their license. Since they kept insisting they were in such a big hurry, I made sure that receipt copy was cut out very clean and straight. After all, we don't want a messy copy, do we?
So I return with the receipt copy and finish up the return. Then, I have to go back and start re-ringing the merchandise from the transaction that was overrung. By now, they have been continuously berating me and insulting me, and I can feel myself getting hot and a bit shaky, so I am completely ignoring them. I know if I try to say anything, it will end up like the fiasco we had last week where a cashier couldn't hold her tongue. As I'm ringing up their junk, this is what I constantly have to listen to from SC2.
1. I feel like you made up those policies just out of spite because we said we were in a hurry. (Repeat x5,000)
2. You must not have any kids, so you don't know what it's like to HAVE to pick them up from the bus. (Well, no, I don't, but if I did, I wouldn't be trying to shop 10 minutes before hand. Say it with me: "Lack of planning on your part does not constitute an emergency on my part". Or, if I DID try to go shopping with such little time to spare, I wouldn't be berating the cashier for wasting your precious time.)
3. I spend more money here every week than you make in a month. (Well, no, to be truthful, you would have to say you STEAL more here every week than I make in a month. Even if you DID spend more here, uh...so? I guess that means I'm supposed to worship the very ground you walk on?)
4. I'm never coming through this line again. (Can I get that in writing?)
After these things she said didn't really seem to get a rise on me, she decided to start intimidating me.
1. (Talking to SC1) I'm going to call corporate. I'm so f**king sick of this place.
2. What's your name? (Looks at my name badge.) Ah, craftstoreslave. Yeah, I'm calling corporate on you for lying to me. (Repeat ad nauseum, as before.) (You know what? I don't care. In fact, I hope you DO call corporate. After all, I'm following their policies, so let me know how that works out for you.)
FINALLY, I finish ringing up SC2's order, and she can go pick up her precious kid, but not after throwing my pen at me as a final "punishment for my misconduct".
So far, I haven't heard anyone from corporate call back to fire me.
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