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Ahhh, another gem from my day at work yesterday (Side-note: It's MY WEEKEND OFF Y'ALL! I have a whole weekend off! But my floor-set is this week...three days in a row of floor-set. BLAH!). It's a quick one but kind of hilarious. So, normally I don't ring on the register unless it's busy because I have too much other stuff to do, but it was busy and so I jumped on the register. One of the part-time managers was standing next to me at the cashwrap filling out some paperwork (important later). So this lady saunters up to my register, plops her stuff down impatiently and before I can do the standard greet, she brusquely asks me, "Do you have any gift boxes?"
Now, this is a common question based on the type of items that we sell, so I don't mind so much when people ask. We do not have any gift boxes, but we do sell some gift bags for a couple bucks. So I politely said, "No, ma'am, I am sorry but we do not. However we do sell these cute little gift bags right here." To which she rolled her eyes at me and sighed loudly. "Are you KIDDING me? I asked you if you have any GIFT BOXES. I need something to put the gift IN to put inside THE GIFT BAG!" as if I were a complete moron. I replied, "No, I am very sorry but we just do not have any gift boxes. I do apologize."
Then she just rolls her eyes again, sighs loudly, and says in a wounded tone, "Well I don't know WHAT I'm going to do NOW!" as if it was a great travesty (and there were not literally dozens of shops nearby that carried gift boxes, as well as a big box retailer across the street and a drugstore just up the road a bit). Then she just stared at me like I was supposed to magically pull a gift box for her out of my ass, or go to another store and buy her one with my own money or something. I absolutely cannot stand when people say the phrase, "I don't know what I am going to do now!" in an expectant tone of voice, as if I am supposed to do something about it. You can tell the difference between someone saying that in a defeated way like, "OH crap, what will I do now?" and in a way of, "You need to figure out a solution for me and if I start quavering a little and fake sniffling, I know you will be able to pull it out of your ass."
I almost wanted to be sarcastic and be like, "Well, ma'am, I'm actually hoarding ALL of the DOZENS of gift boxes we DON'T have in the fabled Back Room just to fuck with people like you." But of course, I held my tongue and just repeated my apology and rang her out. I did offer her the names of some stores that would carry gift boxes and she just sighed at me again, so I finished the transaction and handed her her items. I cheerily told her to have a great day and good luck, when she snatched the bag out of my hand and turned to the part-time manager who was still next to me. She goes, "I'm going to ask YOU this question since I am sure you have extensive knowledge about where everything is in the store. You don't happen to have any gift boxes, do you?"
WTF. I just stood there with my mouth open. Of course the part-time manager replied, "No, ma'am, my manager was right, we do not have any gift boxes whatsoever, I apologize." Then the lady stormed away. Apparently my answer was not good enough and this woman did not realize I was actually the full-time manager but that one actually stung me a little - to blatantly ask another employee for something I just told you we did not have in any way, shape, or form, and to ask in a condescending tone right in front of me as if I don't know anything, just to be nasty, is just mind-blowingly awful.
Now, this is a common question based on the type of items that we sell, so I don't mind so much when people ask. We do not have any gift boxes, but we do sell some gift bags for a couple bucks. So I politely said, "No, ma'am, I am sorry but we do not. However we do sell these cute little gift bags right here." To which she rolled her eyes at me and sighed loudly. "Are you KIDDING me? I asked you if you have any GIFT BOXES. I need something to put the gift IN to put inside THE GIFT BAG!" as if I were a complete moron. I replied, "No, I am very sorry but we just do not have any gift boxes. I do apologize."
Then she just rolls her eyes again, sighs loudly, and says in a wounded tone, "Well I don't know WHAT I'm going to do NOW!" as if it was a great travesty (and there were not literally dozens of shops nearby that carried gift boxes, as well as a big box retailer across the street and a drugstore just up the road a bit). Then she just stared at me like I was supposed to magically pull a gift box for her out of my ass, or go to another store and buy her one with my own money or something. I absolutely cannot stand when people say the phrase, "I don't know what I am going to do now!" in an expectant tone of voice, as if I am supposed to do something about it. You can tell the difference between someone saying that in a defeated way like, "OH crap, what will I do now?" and in a way of, "You need to figure out a solution for me and if I start quavering a little and fake sniffling, I know you will be able to pull it out of your ass."
I almost wanted to be sarcastic and be like, "Well, ma'am, I'm actually hoarding ALL of the DOZENS of gift boxes we DON'T have in the fabled Back Room just to fuck with people like you." But of course, I held my tongue and just repeated my apology and rang her out. I did offer her the names of some stores that would carry gift boxes and she just sighed at me again, so I finished the transaction and handed her her items. I cheerily told her to have a great day and good luck, when she snatched the bag out of my hand and turned to the part-time manager who was still next to me. She goes, "I'm going to ask YOU this question since I am sure you have extensive knowledge about where everything is in the store. You don't happen to have any gift boxes, do you?"
WTF. I just stood there with my mouth open. Of course the part-time manager replied, "No, ma'am, my manager was right, we do not have any gift boxes whatsoever, I apologize." Then the lady stormed away. Apparently my answer was not good enough and this woman did not realize I was actually the full-time manager but that one actually stung me a little - to blatantly ask another employee for something I just told you we did not have in any way, shape, or form, and to ask in a condescending tone right in front of me as if I don't know anything, just to be nasty, is just mind-blowingly awful.
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