First off, I have to say, that if it weren't for me finding this forum, they would have hauled me off to the loony bin by now. Thank you to the genius who created this haven!!! I have been trying to find advice for this one particular SC who has seriously poisoned my insides to pitch:
My mother and I run a retail business together. We have this one customer who has been coming in for years sproadically, but EVERY time he comes in, he is absolutely the most vile piece of garbage you can imagine.
He relishes in:
- insulting our staff (he made fun of one by accusing him of having a stuttering impediment)
- being incredibly rude (my mother once offered him advice on a product while he was debating a purchase with his friend, and he said, "I'm *not* talking to you. I'm talking to *her*. Shit, who said I was talking to you?"
- asking us to retrieve countless pieces of merchandise, ordering us around here and there, only to decide at the register that he no longer wants the items (this in particular happens all the time, and i'm convinced he does on purpose)
- and I think the one that turned me inside out was when he mentioned to his shopping buddy in a loud booming voice "That other place we shop at is *much* better than this place, don't you think?"
Before you think I am exaggerating...I am not. I think this man is completely nuts and sincerely trying to goad us into an argument with him. We haven't given in, yet. My mother and I have always tried to give him good CS, even when he's been nasty, and my mother is of the mindset to love your enemy. She always smiles at him, tries to make light of the situation. Meanwhile, I'm in the back, pulling my hair out. Please, somebody tell me what to do. I can only suspect that 1) this man is raging racist (we are of a different race than he is) or 2) he's a raging mysogynist. I say this because there is no REASONABLE reason that he is so nasty to us. We have never done anything to him. Anyway, he's poisoned my insides and I don't know how to handle it at this point. He seems to be coming in more frequently these days and I feel like I'm going to explode into a thousand pieces if I look at him one more time.
Thanks for any advice. It felt good just to type that all out, too...
My mother and I run a retail business together. We have this one customer who has been coming in for years sproadically, but EVERY time he comes in, he is absolutely the most vile piece of garbage you can imagine.
He relishes in:
- insulting our staff (he made fun of one by accusing him of having a stuttering impediment)
- being incredibly rude (my mother once offered him advice on a product while he was debating a purchase with his friend, and he said, "I'm *not* talking to you. I'm talking to *her*. Shit, who said I was talking to you?"
- asking us to retrieve countless pieces of merchandise, ordering us around here and there, only to decide at the register that he no longer wants the items (this in particular happens all the time, and i'm convinced he does on purpose)
- and I think the one that turned me inside out was when he mentioned to his shopping buddy in a loud booming voice "That other place we shop at is *much* better than this place, don't you think?"
Before you think I am exaggerating...I am not. I think this man is completely nuts and sincerely trying to goad us into an argument with him. We haven't given in, yet. My mother and I have always tried to give him good CS, even when he's been nasty, and my mother is of the mindset to love your enemy. She always smiles at him, tries to make light of the situation. Meanwhile, I'm in the back, pulling my hair out. Please, somebody tell me what to do. I can only suspect that 1) this man is raging racist (we are of a different race than he is) or 2) he's a raging mysogynist. I say this because there is no REASONABLE reason that he is so nasty to us. We have never done anything to him. Anyway, he's poisoned my insides and I don't know how to handle it at this point. He seems to be coming in more frequently these days and I feel like I'm going to explode into a thousand pieces if I look at him one more time.
Thanks for any advice. It felt good just to type that all out, too...
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