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I had problems with this back when my cell phone contract had come up for renewal - I was going with one of those "upgrade your phone and get a free rebate card (or something of that nature)" offers, and while the guy whom I spoke with was very nice, he ended up giving me some incorrect info, and it took a bit longer than it should have to get everything straightened out.
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It isn't just foreign accents. I now work in a call center (the first one I've ever worked in). Here's a conversation I had last week with a caller as we were finishing her order.
Me: Do you have a pen handy?
SC: (hesitates) Can we run it through as a credit?
Me: I already did that. Do you have a pen?
SC: (hesitates again) But I thought that was private information!
Me: (finally getting it) Oh no! I mean a pEn! I'm in the South and we say pEn and
pIn the same way!
I had another caller last week who, when I answered the phone, said, "You don't sound like you're from Long Island!" He was from NY and since we have our main shop there, thought someone at that call center would answer his phone call. Instead, he got someone in Oklahoma.
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