i'm sure you've had this customer, or a version of her.
(huge line forming, older lady, squinting at the menue...)
CL=confused lady
me=ninja barista
CL: "What's your special coffee today?"
Me: "we have the house blend and the dark roast."
CL: "Dark roast? izzat the SPECIAL one?"
Me: "Um, well, we only have the regular and the dark roast, which is Sumatra, so i would say, tenatively, yes, the Sumatra is more special..."
CL: looks at me funny, not sure if i am making fun of her "No, i want the SPECIAL one. it had a name."
Me: growing frustrated by the lack of line-moving here. "Like 'sumatra'?"
CL: "No... like... uh... the special coffee drink!"
Me: "like a frappucino? that's cold, like a milkshake but with coffee in it..." (a lot of people somehow still don't know what that is, despite there being a starbucks on every corner from here to the surrounding 3 cities)
CL: "No, no, it's the hot one. a special coffee."
Me: "A MOCHA?!"
CL: "ye--... no. no that's not it."
Me: "Well, all we have are coffees and flavored lattes! did you want a latte?"
CL: "A LATTE! that's IT! i want two LATTES!"
Me: ...i can hear my teeth breaking as they grind....
(huge line forming, older lady, squinting at the menue...)
CL=confused lady
me=ninja barista
CL: "What's your special coffee today?"
Me: "we have the house blend and the dark roast."
CL: "Dark roast? izzat the SPECIAL one?"
Me: "Um, well, we only have the regular and the dark roast, which is Sumatra, so i would say, tenatively, yes, the Sumatra is more special..."
CL: looks at me funny, not sure if i am making fun of her "No, i want the SPECIAL one. it had a name."
Me: growing frustrated by the lack of line-moving here. "Like 'sumatra'?"
CL: "No... like... uh... the special coffee drink!"
Me: "like a frappucino? that's cold, like a milkshake but with coffee in it..." (a lot of people somehow still don't know what that is, despite there being a starbucks on every corner from here to the surrounding 3 cities)
CL: "No, no, it's the hot one. a special coffee."
Me: "A MOCHA?!"
CL: "ye--... no. no that's not it."
Me: "Well, all we have are coffees and flavored lattes! did you want a latte?"
CL: "A LATTE! that's IT! i want two LATTES!"
Me: ...i can hear my teeth breaking as they grind....
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