Your names HAVE to match!

[Anakah]

Oh man this lady just wanted to yell at anybody she could.

SC: I am over my limit on my atm can I get money here?

Me: Yes but it will be a higher fee since it will be straight credit--we can't do debit back here.

SC: Okay!

So SC gives me her two cards which have different last names.

Me: Your last names don't match...

SC: Well, I am waiting for my new card since i was recently married!

Me: Let me ask my supervisor I will be right back.

Note: the names have to match regardless if it is a married name. I understand it sucks to change it and its a long process but rules are rules.

So I talk to the SV and she agrees with me that no, we cannot take two different last names and SV also said her ID looked funny.

Me: Unfortunately since your last names don't match we won't be able to do the transaction. Also if you are over your limit don't run the card in the ATM it will only send you to us and then your money will be held until the bank and the atm company are able to put it back which could be hours to days.

I WARNED HER!

SC: THEY (who is they?) did it for me last time!

ME: As I said we won't be able to...

SC: Whatever! *eye roll and customer baby stomp*

*sigh* And is this the last time we see her? Nope!

A few mins later I see her again and she b-lined it to me. Of course.

SC: There. Now I did it through the ATM and now you HAVE to give me my money!

She looked so smug but I warned her.

Me: Ma'am as I explained earlier we cannot give you the money.

SC: But the atm approved me!

Me: It may have approved you but it sent you here which means we have to do the verification process to which you can receive your money. And as I explained earlier we require that your names match so we will be unable to do the transaction.

SC: but the atm didn't know my name was different!

Me...

Just then my SV came out before I wanted to beat my head on the table.

She explained it to her once more and

SC yelled for awhile and then realized that hey we're not going to do the transaction regardless if you decided to ignore me and get yourself out the $100 that I TOLD you NOT to run in the Atm!!!

She leaves pissed off and runs away.

A few mins later I see her yelling at the head of security. Great...

So the SG=security guy

The SG pulls my SV into the back and they talk for awhile.

SG then explains the SAME thing we have been telling her the entire time. SC then yells and yells and yells and still doesn't get her way.

Now she has to wait (it was saturday so its a weekend too and she's a local ) probably like a few hours to a few days.

Finally! She stalks off all pissed off. Just wow. I freaking told you so!!!!

[bloo]

'But I pushed buttons...green stuff is supposed to come out! Make it come out!!!! ATM said! Give it to me!!!'

[wagegoth]

I got so tired in retail of women with cards and licenses and signatures that didn't match. Change your name or don't, I don't care, but don't expect me to break the rules for you. Oh, and if you decided to hyphenate, don't be a whiner when I refuse to take a signature that doesn't include the full name that's on the card.

Then there were the wives who came shopping, or tried shopping, with the husband's corporate Amex. Yeah, no, sorry, no name match, no credit.

The topper, at least the one I remember, was the woman whose signature didn't match anything in her purse, even though the photo on the license was definitely her. Her excuse: I decided to change my signature.

[Sapphire Silk]

I guess she's never used her card online.

It always asks for the name on the card.

[bhskittykatt]

Shoot, after I got my SS card and driver's license, the very next things I changed were with my main bank and credit card company!

I admit, some things I didn't change, like magazine subscriptions or other minor things that I'm not going out and trying to purchase with or prove my identity with.

Just...how can you not change the big things over? That actually seems like it would be more hassle (see the SC story above).

[MoonCat]

Re: Signatures, I really have to be careful when I sign anything or my sig looks different every time I write it.

[laborcat]

Re: Signatures, I really have to be careful when I sign anything or my sig looks different every time I write it.

Yeah, mine too. And now with all these electronic pens (including the one at the DMV) nothing looks right.

[Evannah]

I just don't get why people have to be so RAGEY all the time

[taxguykarl]

It's probably a part of the scam, Evannah. Like this piece of work.

[evilhomer]

I got so tired in retail of women with cards and licenses and signatures that didn't match. Change your name or don't, I don't care, but don't expect me to break the rules for you. Oh, and if you decided to hyphenate, don't be a whiner when I refuse to take a signature that doesn't include the full name that's on the card.

Then there were the wives who came shopping, or tried shopping, with the husband's corporate Amex. Yeah, no, sorry, no name match, no credit.

The topper, at least the one I remember, was the woman whose signature didn't match anything in her purse, even though the photo on the license was definitely her. Her excuse: I decided to change my signature.

That one made me laugh when I got married. My wife developed a scribble signature with no distinquishable letters prior to our marriage. She was all upset that she'd no longer be able to use it when she took my last name. It wasn't until I explained to her that it makes no difference because you can't make out any letters anyways that she became happy again.

[calulu]

Yeah, mine too. And now with all these electronic pens (including the one at the DMV) nothing looks right.

With the electronic ones I sometimes sign with a pic of the penis or a big smiley face. The stupid machine still accepts it. Next time I'm going to put a big X for shits and giggles.

[laborcat]

With the electronic ones I sometimes sign with a pic of the penis or a big smiley face. The stupid machine still accepts it. Next time I'm going to put a big X for shits and giggles.

My legal half does that. He'll write something like "boobs" or "pussy" or draw a picture. Once when our grocery bill was particularly high he wrote the f-word and a bunch of exclamation points. Somewhere he did that, they could see what he was doing and told him. At least he had the decency to look ashamed.

[Cia]

My Sears card still has my maiden name on it, I informed them when I got married yet they've never changed it so I just hyphen my last name when I sign it. No problems as of yet - 23 years and counting

[Golden Phoenix]

While I was waiting for my new ID after I got married I simply took to taking my old one and my marriage certificate (certified duplicate) saved so many issues.

[otakuneko]

Re: Signatures, I really have to be careful when I sign anything or my sig looks different every time I write it.

For credit card transactions, I don't even try. I just scribble. No one ever checks. Also the signature on my card is (almost) completely rubbed off. There's enough left to tell that it's signed, not enough left to compare against anything.

I use my card constantly. I rarely have more than a few bucks cash.