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i used to work for a big Telco here and the number of times i heard I'll sue because some bozo was too cheap to pay for a business class line (which had a higher priority for repairs during an outage than a residental line). service goes down. customer is on a residential line - 48 hours fault fix. business line - 24 at most.
The mere fact that we have the flamethrower means that someone, somewhere once said "You know, I'd really like to set those customers over there on fire, but don't possess the means to do it"
i used to work for a big Telco here and the number of times i heard I'll sue because some bozo was too cheap to pay for a business class line (which had a higher priority for repairs during an outage than a residental line). service goes down. customer is on a residential line - 48 hours fault fix. business line - 24 at most.
You forgot to mention the thousands of dollars per hour he is losing, but a business line is too expensive to pay for.
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