My Animal ER is 24-7, 365(6). This means that if your pet has to be hospitalized here, you can wake up at 3 AM and go "OMG I'M SO WORRIED ABOUT MR. FLUFFY BUTT VON REGINALD THE THIRD" pick up the phone and call us for an update.
We actually encourage people to do this if it means setting their mind at ease about their pet. However, there is a caveat--
If we have emergencies in the hospital at that time, I will give you basic information on how your pet is doing "resting comfortably, just got treatments, hasn't eaten yet but he hasn't vomited either which is good" but I can not go into test results, or anything that is medically related.
If there are emergencies in the hospital at the time you called, I will make a note that you called, say the doctor is in with an emergency, and make sure said doctor will give you a call back once we have things stabilized.
This does not mean to call me back every ten minutes asking if the doctor is free yet. This does not mean driving down here to "visit" because while we do allow visiting, if there are emergencies you might end up waiting upwards of an hour to sit with Mr Fluffy Butt von Reginald the Third because we cannot allow you into the ICU, all our rooms are taken, or the technician is trying to stabilize a pet and can't drop everything to disconnect MFBVRIII from his IV just so you can use it as a method to try and weedle in an update from the doctor--- who, by the way, IS TRYING TO RESUSCITATE A PET THAT JUST CODED.
Screaming at me about this is only going to put you on the bottom of the call back list unless we need authorization for something to happen immediately. (You'll still get your call back, but Lady Sky Dancer MacNutter Duffet's owner will be called first.)
I understand pet parents are worried. But when hospitalized the technicians, even during rushes, are making time to make sure all our in patients are stable, comfortable, and up to time on their medications and feeding.
So for my sake, stop tying up my phone lines and screaming at me when the doctor can't take your call because said doctor is still working with the pet he was the LAST time you called... TEN MINUTES AGO.
~FIN~
We actually encourage people to do this if it means setting their mind at ease about their pet. However, there is a caveat--
If we have emergencies in the hospital at that time, I will give you basic information on how your pet is doing "resting comfortably, just got treatments, hasn't eaten yet but he hasn't vomited either which is good" but I can not go into test results, or anything that is medically related.
If there are emergencies in the hospital at the time you called, I will make a note that you called, say the doctor is in with an emergency, and make sure said doctor will give you a call back once we have things stabilized.
This does not mean to call me back every ten minutes asking if the doctor is free yet. This does not mean driving down here to "visit" because while we do allow visiting, if there are emergencies you might end up waiting upwards of an hour to sit with Mr Fluffy Butt von Reginald the Third because we cannot allow you into the ICU, all our rooms are taken, or the technician is trying to stabilize a pet and can't drop everything to disconnect MFBVRIII from his IV just so you can use it as a method to try and weedle in an update from the doctor--- who, by the way, IS TRYING TO RESUSCITATE A PET THAT JUST CODED.
Screaming at me about this is only going to put you on the bottom of the call back list unless we need authorization for something to happen immediately. (You'll still get your call back, but Lady Sky Dancer MacNutter Duffet's owner will be called first.)
I understand pet parents are worried. But when hospitalized the technicians, even during rushes, are making time to make sure all our in patients are stable, comfortable, and up to time on their medications and feeding.
So for my sake, stop tying up my phone lines and screaming at me when the doctor can't take your call because said doctor is still working with the pet he was the LAST time you called... TEN MINUTES AGO.
~FIN~
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