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It had already been a rough night when I saw her standing there, lurking off to the side of the courtesy desk with a shopping cart full of plastic bottles looking as evil and repulsive as ever. I am dealing with an unmotivated cashier, a customer with a legitimate gripe, two calls on hold, and the 5 o'clock rush.
Moments like this are when the venom spewing fire breathing Dragon Lady (DL) decides to strike...
DL: "Your recycle machine keeps rejecting these bottles and I want my money, NOW"
CSM: "Ma'am I will be right with you...." as I fly by on my way to a problem at a register.
DL: "NO--You will deal with this NOW!! I have been standing out there trying to get the bottle machine to accept these bottles and it keeps rejecting them. I paid the deposit, I want my money back."
CSM: <while processing a lottery transaction> "Ma'am, let me see the bottles..."
DL: "No...I just need your to solve this, answer my question...and give my money to me!"
CSM:"In order for me to help I MUST see the bottles to determine IF I am required BY LAW to return a deposit to you. Work with me here....please."
DL: <waving a plastic NON DEPOSIT water bottle in my direction> "SEE...LOOK...it will not take these."
CSM: "Ah...there is the problem the Bay State doesn't collect a deposit on water bottles or juice bottles."
DL: "YES IT DOES! Stops screwing around and give me my money"
CSM: "Ma'am, please read the states that are included in the list on the panel over the bar code. I am willing to bet my paycheck that the Bay State is NOT listed."
<Silence while the list is read>
DL: "Well, what am I supposed to do with all these bottles???"
CSM: "Ma'am I recommend finding a trash can or taking them to the Nutmeg State and seeing if you can redeem them there."
<now comes the ultimate threat>
DL: "I am calling the office and talking to the Jolly Green Giant because you are rude and will not give me the money for the deposit."
CSM: "By ALL means call the office and complain that in a state that doesn't collect a bottle deposit on water and juice bottles, I will not give you money that you are not entitled to...please PLEASE make the call."
Cell phone in hand DL stomps off wheeling her cart full of useless water and juice bottles to call and report me for not giving her money that she was not due....I wish there was a way for me to get that 15 minutes of my life back because I feel I could have handled it SO much better....
Moments like this are when the venom spewing fire breathing Dragon Lady (DL) decides to strike...
DL: "Your recycle machine keeps rejecting these bottles and I want my money, NOW"
CSM: "Ma'am I will be right with you...." as I fly by on my way to a problem at a register.
DL: "NO--You will deal with this NOW!! I have been standing out there trying to get the bottle machine to accept these bottles and it keeps rejecting them. I paid the deposit, I want my money back."
CSM: <while processing a lottery transaction> "Ma'am, let me see the bottles..."
DL: "No...I just need your to solve this, answer my question...and give my money to me!"
CSM:"In order for me to help I MUST see the bottles to determine IF I am required BY LAW to return a deposit to you. Work with me here....please."
DL: <waving a plastic NON DEPOSIT water bottle in my direction> "SEE...LOOK...it will not take these."
CSM: "Ah...there is the problem the Bay State doesn't collect a deposit on water bottles or juice bottles."
DL: "YES IT DOES! Stops screwing around and give me my money"
CSM: "Ma'am, please read the states that are included in the list on the panel over the bar code. I am willing to bet my paycheck that the Bay State is NOT listed."
<Silence while the list is read>
DL: "Well, what am I supposed to do with all these bottles???"
CSM: "Ma'am I recommend finding a trash can or taking them to the Nutmeg State and seeing if you can redeem them there."
<now comes the ultimate threat>
DL: "I am calling the office and talking to the Jolly Green Giant because you are rude and will not give me the money for the deposit."
CSM: "By ALL means call the office and complain that in a state that doesn't collect a bottle deposit on water and juice bottles, I will not give you money that you are not entitled to...please PLEASE make the call."
Cell phone in hand DL stomps off wheeling her cart full of useless water and juice bottles to call and report me for not giving her money that she was not due....I wish there was a way for me to get that 15 minutes of my life back because I feel I could have handled it SO much better....
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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