Another entitlement whore stalking me.
I'm watching SCO. A customer's card gets declined and she beckons me over (how I wish I could flat-out refuse stuff like that; you don't know how to properly ask for help, you don't get help). She was shopping for someone else and was given the wrong card; the credit card she was given had been cancelled for' some reason' (it still had the 'remove after activating' sticker intact so I wonder). She wants to know if she can have the stuff delivered and pay on delivery, or barring that she could give a card number over the phone.
We don't and have never done that; the only 'pay on delivery' I've seen for groceries is if I buy something with my own money and the person pays me when I drop it off (sometimes I will do shopping for an elderly neighbor who doesn't like going out in bad weather). Pay by phone; no.
Me: "No, we don't do that."
EW: "Go check for me!"
Me: "I cannot leave this area. You can ask at the desk but I can tell you we do not do that."
EW: "But I have to do that! I don't want to come back here!"
*then you should have made sure the card worked before leaving the residence* Me: "We don't do that. You need to pay in-store; it can be delivered later but we charge for that."
EW: "I need to do this! Can you get a manager?"
The only way I can page/find a manager is to go to the desk; there is a line, the same line she is trying to avoid.
Me: "There is a line; you are going to have to wait either way. They will tell you the same thing I am; we cannot do that." I do see Shithead and F over by the manager podium (out of EW's sightline); they both look to be involved in something but EW is getting on my nerves so I go to the desk for show and then pop around the corner when she stops yelling at me and starts yelling into her phone.
Shithead: "#9 needs help."
*thank you, I know that* Me: "F, #9 wants to know if she can pay over the phone with a credit card."
Shithead and F: "No, we don't do that." *holycrap, Shithead is backing policy?*
Me: "That's what I told her. Apparently my answer isn't good enough because I have a polo shirt."
F: "As far as she knows you're a manager."
Me: "According to her I don't know what I'm talking about, so I cannot and will not help her any more. It's busy and I have real questions to answer over there." F knows that when I say something like that the SC fired the first shot so he will let me ignore them.
Ultimately, Shithead dealt with her; I didn't see what happened but I didn't have to return the order, so I hope she didn't get to take everything.
I'm watching SCO. A customer's card gets declined and she beckons me over (how I wish I could flat-out refuse stuff like that; you don't know how to properly ask for help, you don't get help). She was shopping for someone else and was given the wrong card; the credit card she was given had been cancelled for' some reason' (it still had the 'remove after activating' sticker intact so I wonder). She wants to know if she can have the stuff delivered and pay on delivery, or barring that she could give a card number over the phone.
We don't and have never done that; the only 'pay on delivery' I've seen for groceries is if I buy something with my own money and the person pays me when I drop it off (sometimes I will do shopping for an elderly neighbor who doesn't like going out in bad weather). Pay by phone; no.
Me: "No, we don't do that."
EW: "Go check for me!"
Me: "I cannot leave this area. You can ask at the desk but I can tell you we do not do that."
EW: "But I have to do that! I don't want to come back here!"
*then you should have made sure the card worked before leaving the residence* Me: "We don't do that. You need to pay in-store; it can be delivered later but we charge for that."
EW: "I need to do this! Can you get a manager?"
The only way I can page/find a manager is to go to the desk; there is a line, the same line she is trying to avoid.
Me: "There is a line; you are going to have to wait either way. They will tell you the same thing I am; we cannot do that." I do see Shithead and F over by the manager podium (out of EW's sightline); they both look to be involved in something but EW is getting on my nerves so I go to the desk for show and then pop around the corner when she stops yelling at me and starts yelling into her phone.
Shithead: "#9 needs help."
*thank you, I know that* Me: "F, #9 wants to know if she can pay over the phone with a credit card."
Shithead and F: "No, we don't do that." *holycrap, Shithead is backing policy?*
Me: "That's what I told her. Apparently my answer isn't good enough because I have a polo shirt."
F: "As far as she knows you're a manager."
Me: "According to her I don't know what I'm talking about, so I cannot and will not help her any more. It's busy and I have real questions to answer over there." F knows that when I say something like that the SC fired the first shot so he will let me ignore them.
Ultimately, Shithead dealt with her; I didn't see what happened but I didn't have to return the order, so I hope she didn't get to take everything.
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