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if the guy had used two different game titles! Allow me to explain.................
I was over in the fiction section of the Books Department when I hear some man (I shall call him Stupid Scam Idiot, or SSI) say in a loud and fast paced voice "ok, what you have to do is, ask me what the fault is with these games, I will tell you, then you slap a faulty sticker onto the games and write what I said was the fault on the sticker then you give me my refund, ok"?
So, I think "wtf?" and head over to the tills. As I am walking over I think to myself that this must be some kind of trainer from the company or something, telling my coworker how to process a faulty item (even though there is no reason for this at all). It never entered my mind that this could be an SC. To my suprise, it was! Joy!
So, I get over to the till and see my coworker looking dumbfounded and see this guy holding 2 games. My coworker tells me that the guy has 2 XBOX 360 games that are faulty and does not have the reciept. So, he wants a cash refund. I happen to look at the games in question and see that they are both the same. He explains that he bought the games for his boys and they are now faulty. He says he bought them from our store a "cuppla months ago" He explains that he doesn't have a reciept, but since they are faulty, he is entitled BY LAW to get his CASH back. A few alarm bells went off all at once in my head.......
1. I noticed that both games were the German World Cup 2006 football (soccer) games for XBOX 360. I know for a FACT that we have never carried the game in the 360 format. We have had it for PC and PS2, but we started recieving the 360 games after the World Cup, and had already had the other formats of the game recalled. So, it is verrrry fishy.
2. He says that the reason he has 2 of the same game is cause he has 2 boys and 2 XBOX 360's. I am not a parent myself, but I know plenty of people who are. And who have 2 boys. I know that unless you have the money, you do not spend almost £700 on 2 360's and then spend almost £100 when a new game comes out, buying 2 of the same games for each boy. You buy different games, and let them share, even if they each have their own games consoles. And this guy did NOT look stinking rich at all!
3. He says that the games were bought a "cuppla months ago", but they are just now faulty? If the games were FAULTY, you would have noticed when you first tried them. If they do not work now, it is through something you have done to them.
4. This is a game from 2006....it is now almost 5 months into 2007....a bit late, don't you think. I am sorry, but they were not bought a few months ago.
5. How convienent to not have the reciepts, and to start stating the "law" to us straight away. You are trying to scam almost £100 cash from us (we sell each game for £44.99-£49.99). I am onto you, LOSER! Hahahahahaha
So, I tell my coworker, Annie, to wait while I get the Assistant Manager, Rosemary.
I tell Rosemary of the situation, and of my alarm bells and she comes right out.
So, the converstaion went a bit loke this:
Rosemary= R
Annie= A
SC= SSI
Jackie (coworker)=J
R. What seems to be the problem?
SSI. Yeah, I bought these 2 games a cuppla months ago, and they are faulty, so I want my money back. They are the same cause I have 2 boys and I buy them the same games so they don't fight. I talked to Ann upstairs and she already said I could have the refund and you are required by LAW to do it!
A. Actually, sir, you say you bought them months ago, but that they are faulty now, and you can't prove either when you bought them, or what the fault is. We are allowed to refuse any refund without proof or purchase or fault. We would exchange it for you, but you have said that you only want a refund.
SSI. It is THE LAW that you refund me! They are faulty, and I have already been told by Ann that you can do it.
*Annie, Rosemary and SSI continue to argue, when Jackie comes over. Jackie is the Entertainment person, and is, like me, a human computer as to what we have had and do have in stock. We know all, and she pipes up*
J. I work on the Entertainment Department, and I know that we have never had this game for the 360..we started getting 360 games in a long time after the World Cup games came out. You couldn't have bought it from this store.
SSI. I know where I bought them from! That's it, if you will not do the refund, I am calling Customer Services! Give me the number!
J. I remember you! You have been in here before with the same story.........
*at this point, Rosemary gets pissed and walks up to SSI*
R. Ok, sir, I am going to stop you there and refuse the refund and ask you to leave. I also remember you from my old shop, and you pulled the same scam there with me, and after all the commotion, I gave you the refund, but not this time.
SSI. I think you are mistaking me for someone else.
R. No, I remember you quite clearly. You had the exact same story. 2 of the same games, 2 boys, they were both faulty, no reicept, reciting the law.
SSI. Yeah, I remember you, and you were dissagreeable then too. And, I said the same thing, cause it was the truth. This is the second time this has happened, and I am not happy!
R. I will give you the customer service number and then I want you to leave.
SSI. I will call them and when they tell me that you MUST do the refund, I will be back. What time are you here to?
So, I give him the number, she tells him she is here all day and he leaves....never to return. Rosemary was yelling at him too! LOL!
Honestly.......what and ass. And he may have gotten away with it if he didn't have 2 of the same OLD games! Idiot!
As for Ann, who "told him he could have the refund", she said he came up to her asking her what the return policy was. She never told him he could have a refund.
I was over in the fiction section of the Books Department when I hear some man (I shall call him Stupid Scam Idiot, or SSI) say in a loud and fast paced voice "ok, what you have to do is, ask me what the fault is with these games, I will tell you, then you slap a faulty sticker onto the games and write what I said was the fault on the sticker then you give me my refund, ok"?
So, I think "wtf?" and head over to the tills. As I am walking over I think to myself that this must be some kind of trainer from the company or something, telling my coworker how to process a faulty item (even though there is no reason for this at all). It never entered my mind that this could be an SC. To my suprise, it was! Joy!
So, I get over to the till and see my coworker looking dumbfounded and see this guy holding 2 games. My coworker tells me that the guy has 2 XBOX 360 games that are faulty and does not have the reciept. So, he wants a cash refund. I happen to look at the games in question and see that they are both the same. He explains that he bought the games for his boys and they are now faulty. He says he bought them from our store a "cuppla months ago" He explains that he doesn't have a reciept, but since they are faulty, he is entitled BY LAW to get his CASH back. A few alarm bells went off all at once in my head.......
1. I noticed that both games were the German World Cup 2006 football (soccer) games for XBOX 360. I know for a FACT that we have never carried the game in the 360 format. We have had it for PC and PS2, but we started recieving the 360 games after the World Cup, and had already had the other formats of the game recalled. So, it is verrrry fishy.
2. He says that the reason he has 2 of the same game is cause he has 2 boys and 2 XBOX 360's. I am not a parent myself, but I know plenty of people who are. And who have 2 boys. I know that unless you have the money, you do not spend almost £700 on 2 360's and then spend almost £100 when a new game comes out, buying 2 of the same games for each boy. You buy different games, and let them share, even if they each have their own games consoles. And this guy did NOT look stinking rich at all!
3. He says that the games were bought a "cuppla months ago", but they are just now faulty? If the games were FAULTY, you would have noticed when you first tried them. If they do not work now, it is through something you have done to them.
4. This is a game from 2006....it is now almost 5 months into 2007....a bit late, don't you think. I am sorry, but they were not bought a few months ago.
5. How convienent to not have the reciepts, and to start stating the "law" to us straight away. You are trying to scam almost £100 cash from us (we sell each game for £44.99-£49.99). I am onto you, LOSER! Hahahahahaha
So, I tell my coworker, Annie, to wait while I get the Assistant Manager, Rosemary.
I tell Rosemary of the situation, and of my alarm bells and she comes right out.
So, the converstaion went a bit loke this:
Rosemary= R
Annie= A
SC= SSI
Jackie (coworker)=J
R. What seems to be the problem?
SSI. Yeah, I bought these 2 games a cuppla months ago, and they are faulty, so I want my money back. They are the same cause I have 2 boys and I buy them the same games so they don't fight. I talked to Ann upstairs and she already said I could have the refund and you are required by LAW to do it!
A. Actually, sir, you say you bought them months ago, but that they are faulty now, and you can't prove either when you bought them, or what the fault is. We are allowed to refuse any refund without proof or purchase or fault. We would exchange it for you, but you have said that you only want a refund.
SSI. It is THE LAW that you refund me! They are faulty, and I have already been told by Ann that you can do it.
*Annie, Rosemary and SSI continue to argue, when Jackie comes over. Jackie is the Entertainment person, and is, like me, a human computer as to what we have had and do have in stock. We know all, and she pipes up*
J. I work on the Entertainment Department, and I know that we have never had this game for the 360..we started getting 360 games in a long time after the World Cup games came out. You couldn't have bought it from this store.
SSI. I know where I bought them from! That's it, if you will not do the refund, I am calling Customer Services! Give me the number!
J. I remember you! You have been in here before with the same story.........
*at this point, Rosemary gets pissed and walks up to SSI*
R. Ok, sir, I am going to stop you there and refuse the refund and ask you to leave. I also remember you from my old shop, and you pulled the same scam there with me, and after all the commotion, I gave you the refund, but not this time.
SSI. I think you are mistaking me for someone else.
R. No, I remember you quite clearly. You had the exact same story. 2 of the same games, 2 boys, they were both faulty, no reicept, reciting the law.
SSI. Yeah, I remember you, and you were dissagreeable then too. And, I said the same thing, cause it was the truth. This is the second time this has happened, and I am not happy!
R. I will give you the customer service number and then I want you to leave.
SSI. I will call them and when they tell me that you MUST do the refund, I will be back. What time are you here to?
So, I give him the number, she tells him she is here all day and he leaves....never to return. Rosemary was yelling at him too! LOL!
Honestly.......what and ass. And he may have gotten away with it if he didn't have 2 of the same OLD games! Idiot!
As for Ann, who "told him he could have the refund", she said he came up to her asking her what the return policy was. She never told him he could have a refund.
what a dumb ass. Probably bought em at a pawn shop trying to make a buck.
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