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"I don't wanna!"
Exactly the words a "grown" adult whined to me when I told her she would need to speak with out billing disputes team. Notes on her account indicated that she was told to contact them and was provided thier direct number yesterday.
She believed that the bank owed her over $500 in credits to her account. Wrong. Dead wrong. Those credits were applied to her account and made her current balance at -$25 and some change. She didn't want to believe me so I told her she could speak with disputes and she started whining like a toddler.
That should be automatically done!
As spoken by a true entititled, pig. His card was involved in some sort of data compromise so, naturally, the bank issued a new account number to him. When told the standard mailing dates, he complained. I informed him of the expidited shipment and, of course, Mr. Selfish couldn't believe that he had to call and request a service that comes with a charge. It should be done automatically. $20 says he calls back and says he wasn't told of a charge for that and that he shouldn't have to pay it because he is such a "good customer".
Suckustomer Logic...
I get that long hold times suck. I really, really do. But, seriously, how does it make sense to hang up and get back into the waiting line at the VERY END?! Do these people think I have a magic button to jump the line?
Exactly the words a "grown" adult whined to me when I told her she would need to speak with out billing disputes team. Notes on her account indicated that she was told to contact them and was provided thier direct number yesterday.
She believed that the bank owed her over $500 in credits to her account. Wrong. Dead wrong. Those credits were applied to her account and made her current balance at -$25 and some change. She didn't want to believe me so I told her she could speak with disputes and she started whining like a toddler.
That should be automatically done!
As spoken by a true entititled, pig. His card was involved in some sort of data compromise so, naturally, the bank issued a new account number to him. When told the standard mailing dates, he complained. I informed him of the expidited shipment and, of course, Mr. Selfish couldn't believe that he had to call and request a service that comes with a charge. It should be done automatically. $20 says he calls back and says he wasn't told of a charge for that and that he shouldn't have to pay it because he is such a "good customer".
Suckustomer Logic...
I get that long hold times suck. I really, really do. But, seriously, how does it make sense to hang up and get back into the waiting line at the VERY END?! Do these people think I have a magic button to jump the line?
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