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Money-off Vouchers are Not the Same as Cash!
Not even 2 minutes after the SC from my previous post leaves, this idiot comes in. I had to serve her!
I shall give you some background first. We have these Save £5 When You Spend £10 On A Book vouchers that we gave to every customer 2 weeks ago, to be used for the week after. It is pretty straight forward. Buy a book that is £10 or more, present one of these vouchers and save £5. Easy, right? HA!
*THIS IS WORD FOR WORD*
Me= M
Old Bag= OB
M. Hello, can I help you?
OB. Yes, I would like to buy £10 worth of Book Tokens and then use this voucher to make it £15.
M. Oh, um, that voucher can't be used to purchase Book Tokens, only books over £10.
OB. Why can't I use it to buy Book Tokens. It says "when yOu spend £10 get $5 off.
M. Yes, but on a BOOK.
OB. I am buying Book Tokens that will be spent on books by the person I am buying them for, so I want to spend £10 on Book Tokens and make it £15 by using this voucher to save the £5.
M. No, basically, if you were to buy a BOOK that was £10 you would be able to save £5 on the one BOOK, so you would only have to pay £5 for it. It can only be used on books. It says here on the voucher itself.
OB. Well, ok then, I will have the £10 worth of Book Tokens and then choose a £5 BOOK for free.
M. I can't do that, that is not how it works. You have to buy ONE BOOK over £10 and then you can save £5. The voucher has no cash value...it is not the same as cash. What you are asking me to do, is the same as if I gave you £5 from the till in exchange for the voucher. It doesn't work that way.
OB. Well, it should. It says £5, but YOU make the rules!
M. Actually, I do not make the rules, head office does.
OB. Well, YOU follow them, which is juat as bad!
M. I have to follow them if I want to keep my job.
OB. Hmmph! Fine, I will have the £10 worth of Book Tokens
*I then ask her to choose a card and envelope for her Book Tokens. We have about 10 choices, all of which have very nice pictures on them for all ages and sexes*
OB. Ugh! These are all so ugly and horrible! Grumble grumble grumble
M. (finally fed up) Look, if you think the cards are so horrible, you are welcome to buy your own card, or if you wish you can get your Book Tokens from another shop, up to you!
*so, she buys them and throws her card choice at me*
OB. Since you have such ridiculous rules and I couldn't use the voucher for a BOOK TOKEN, can I give this to my grandson, who the Book Tokens are for, for him to use when he uses the Book Tokens?
M. Yes, you can give it to him, but beware that they do have an expiry date, so he can't use them after that date.
OB. RIDICULOUS! Figures!!!!! HMMPH!
She leaves and I am fuming! Why did she think that having that voucher entitled her to free money?
I shall give you some background first. We have these Save £5 When You Spend £10 On A Book vouchers that we gave to every customer 2 weeks ago, to be used for the week after. It is pretty straight forward. Buy a book that is £10 or more, present one of these vouchers and save £5. Easy, right? HA!
*THIS IS WORD FOR WORD*
Me= M
Old Bag= OB
M. Hello, can I help you?
OB. Yes, I would like to buy £10 worth of Book Tokens and then use this voucher to make it £15.
M. Oh, um, that voucher can't be used to purchase Book Tokens, only books over £10.
OB. Why can't I use it to buy Book Tokens. It says "when yOu spend £10 get $5 off.
M. Yes, but on a BOOK.
OB. I am buying Book Tokens that will be spent on books by the person I am buying them for, so I want to spend £10 on Book Tokens and make it £15 by using this voucher to save the £5.
M. No, basically, if you were to buy a BOOK that was £10 you would be able to save £5 on the one BOOK, so you would only have to pay £5 for it. It can only be used on books. It says here on the voucher itself.
OB. Well, ok then, I will have the £10 worth of Book Tokens and then choose a £5 BOOK for free.
M. I can't do that, that is not how it works. You have to buy ONE BOOK over £10 and then you can save £5. The voucher has no cash value...it is not the same as cash. What you are asking me to do, is the same as if I gave you £5 from the till in exchange for the voucher. It doesn't work that way.
OB. Well, it should. It says £5, but YOU make the rules!
M. Actually, I do not make the rules, head office does.
OB. Well, YOU follow them, which is juat as bad!
M. I have to follow them if I want to keep my job.
OB. Hmmph! Fine, I will have the £10 worth of Book Tokens
*I then ask her to choose a card and envelope for her Book Tokens. We have about 10 choices, all of which have very nice pictures on them for all ages and sexes*
OB. Ugh! These are all so ugly and horrible! Grumble grumble grumble
M. (finally fed up) Look, if you think the cards are so horrible, you are welcome to buy your own card, or if you wish you can get your Book Tokens from another shop, up to you!
*so, she buys them and throws her card choice at me*
OB. Since you have such ridiculous rules and I couldn't use the voucher for a BOOK TOKEN, can I give this to my grandson, who the Book Tokens are for, for him to use when he uses the Book Tokens?
M. Yes, you can give it to him, but beware that they do have an expiry date, so he can't use them after that date.
OB. RIDICULOUS! Figures!!!!! HMMPH!
She leaves and I am fuming! Why did she think that having that voucher entitled her to free money?
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