I think a combination of this site and an increasing sense of hopelessness and apathy toward my job is making me bold with the idiots. That and i've learned it is impossible to get fired from this job.
Me: Thank you for calling... (blah blah blah)
Guy: Yeah, what are your rates for a double smoking for the dates of____
Me: Ok, that will be $119 plus tax per night.
Guy: Yeah I don;t want to pay that... I was looking on Priceline.com for your hotel and I can't find it.
Me: You won't, we're not a member of Priceline.
Guy: Bull****! All hotels have to be a part of Priceline.
Me: Actually we don't, it is a voluntary service.
Guy: You hotel people are liars, you HAVE to be on here somewhere, you just don't want to give me a discount.
Me: Why would I want to do that? And if you really want to find us on the internet go to Orbitz or Expedia you can get a discount through them too.
Guy: I'm only willing to pay the rate that Priceline gets, what you need to do is get on your little phone there and talk to someone at Priceline so I can get my discount.
Me: No, I can assure you that's not going to happen. I've already told you our rates...
Guy: Whatever, you can bet i'm going to call your supervisor to report you.
Me: Be sure to mention that Priceline thing too, he could use a good laugh.
Guy: I will, asshole!
Perhaps i'm the wrong type of person to be working at a hotel but i refuse to kiss some customer's ass if they're acting like a douchebag towards me. Especially when they consider themselves SO important that they have to tell me what i need to do.
Me: Thank you for calling... (blah blah blah)
Guy: Yeah, what are your rates for a double smoking for the dates of____
Me: Ok, that will be $119 plus tax per night.
Guy: Yeah I don;t want to pay that... I was looking on Priceline.com for your hotel and I can't find it.
Me: You won't, we're not a member of Priceline.
Guy: Bull****! All hotels have to be a part of Priceline.
Me: Actually we don't, it is a voluntary service.
Guy: You hotel people are liars, you HAVE to be on here somewhere, you just don't want to give me a discount.
Me: Why would I want to do that? And if you really want to find us on the internet go to Orbitz or Expedia you can get a discount through them too.
Guy: I'm only willing to pay the rate that Priceline gets, what you need to do is get on your little phone there and talk to someone at Priceline so I can get my discount.
Me: No, I can assure you that's not going to happen. I've already told you our rates...
Guy: Whatever, you can bet i'm going to call your supervisor to report you.
Me: Be sure to mention that Priceline thing too, he could use a good laugh.
Guy: I will, asshole!
Perhaps i'm the wrong type of person to be working at a hotel but i refuse to kiss some customer's ass if they're acting like a douchebag towards me. Especially when they consider themselves SO important that they have to tell me what i need to do.
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