My store is on the town's "naughty list." Prior to me being hired to manage the location, the store failed three underage 'stings' in eighteen months, so we card every one "regardless of age." There are two standard 8 1/2 x 11 blaze orange signs on the doors that state, "please have your id ready if you are purchasing tobacco or tobacco related products." Each of my registers has a smaller blaze orange sign that says, "We card all customers regardless of age."
This morning while helping during morning drive time this angry hurried lady blew in on a wind of evil "gimme a pack of Marlboro lights." You bet, "Do you have your ID with you today?" "SERIOUSLY--I am 40...do I LOOK like I need my ID?" "Ma'am, we card every customer 'regardelss of age. Do you have your ID with you today?" "THIS is crap! I don't need this bull! I am older than you!!" As she produced her ID, I took the opportunity to add injury to insult, "actually, I am older than you...but I understand the inconvenience of having to show ID to someone that looks younger than you. Have a great day!"
This morning while helping during morning drive time this angry hurried lady blew in on a wind of evil "gimme a pack of Marlboro lights." You bet, "Do you have your ID with you today?" "SERIOUSLY--I am 40...do I LOOK like I need my ID?" "Ma'am, we card every customer 'regardelss of age. Do you have your ID with you today?" "THIS is crap! I don't need this bull! I am older than you!!" As she produced her ID, I took the opportunity to add injury to insult, "actually, I am older than you...but I understand the inconvenience of having to show ID to someone that looks younger than you. Have a great day!"
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