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Guy comes up to the counter with a coupon book. He hands me one of the coupons, I scan it, the "This coupon is expired" note came up.
Me: "This coupon is expired."
SC: "What?"
Me: "It's expired."
SC: *slams coupon book on counter* "I'M NEVER SHOPPING HERE AGAIN!"
Me: *blink*
Me: "Soooo, you're never going to shop here again because your coupon expired?"
SC: *deer in headlights look*
SC: *sputters*
SC: *finally comes up with something to say* "Well, this is such a hassle!"
Me: *Brain Area 1 comes up with about 5 various excellent customer service ways of keeping him as a customer*
Me: *Brain Area 2 says, "Let the f***ing moron leave."*
I don't hear from Brain Area 2 very often at work. I just don't let it out to play.
Me: "Okay. Have a nice evening." Turns around and takes next customer with a smile.
SC: Leaves dejectedly.
When I checked his account later I found that just this month he'd had about $35-40 in credits. I'm glad I didn't offer him any type of incentive- he's received plenty already.
Me: "This coupon is expired."
SC: "What?"
Me: "It's expired."
SC: *slams coupon book on counter* "I'M NEVER SHOPPING HERE AGAIN!"
Me: *blink*
Me: "Soooo, you're never going to shop here again because your coupon expired?"
SC: *deer in headlights look*
SC: *sputters*
SC: *finally comes up with something to say* "Well, this is such a hassle!"
Me: *Brain Area 1 comes up with about 5 various excellent customer service ways of keeping him as a customer*
Me: *Brain Area 2 says, "Let the f***ing moron leave."*
I don't hear from Brain Area 2 very often at work. I just don't let it out to play.
Me: "Okay. Have a nice evening." Turns around and takes next customer with a smile.
SC: Leaves dejectedly.
When I checked his account later I found that just this month he'd had about $35-40 in credits. I'm glad I didn't offer him any type of incentive- he's received plenty already.
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