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I am a phone CSR for a retail stores web and phone orders. We often get calls from people who need to be directed to other places because their issue does NOT concern a phone or web order.
I got a call from some idiot woman. I knew it was not going to be good when her response to "thanks for calling __.com, this is ukestrummer, may I ask your name please?" was "Connect me to your corporate office NOW!" I then gleefully informed her our corporate office DOES NOT have a direct number for customers (if its important which ussually it isn't, corporate will call the customer back based on the other contact options given). I told her I could help her.
IW starts blasting how she had a store credit card with our company two years ago but closed it, and tried to reopen it while in the store today. She filled out the application and was given back according to her a piece of paper that rudely stated she cannot have credit at our store. I DO NOT BELIEVE THAT FOR A SECOND, I would bet money its a computer generated reciept politely appogizing and giving our credit card dept phone number for questions or dispute. I then get the standard sob story about how much money she makes, how she has hundreds of thousands in credit lines from other companies, two kids in private college paid cash, and is a goverment agent.
FIRST, she wants answers as to why (I can understand that), I advise her that I DO NOT know why and she must contact are credit card dept. She cuts me off and tells me she already did and they explained to her it was a SIMPLE MISTAKE, the store associate had submitted the application twice which would make it fail no matter what. WHY ask me for answers when you already have THE answer, PLUS you've been told you can apply and get approved NO PROBLEM.
SECOND, I gave her THE BEST information I have on getting her concern heard, our STORE customer service number (not 24/7 but does have voicemail) AND I showed her how to contact corporate through are website (which is the MOST direct way and the best way to get a quick reponse). Sucky woman starts getting sarcastic and cutting, saying we have really great customer service because she might have to type a note on the web and/or call the proper department herself (poor baby).
ONTO THE GIMME GRAB (I didn't see it coming), after giving her the proper info she complains about the effort and how she is too important to do what I've advised her. She then hisses "I am a GOVERNMENT AGENT 700-800 people go through my line a day I will tell them all MY story and MAKE them not shop with your company, WHAT WILL YOU DO FOR ME because I WAS absolutely devastated in your store?" My reply, "there is NOTHING I can do in this case, you MUST contact store customer service or corporate and they will decide on a resolution". My opinion this woman should get NOTHING AT ALL, she lost out on NOTHING it was a simple mistake she can still get her precious low limit (our cc does not go above $300) NO GRACE period credit card if she really wants it (why would you) AND the reciept is handed to you in the store so NO ONE has to hear you were declined, if you behave like an adult (unlikely in this case) it would just look like you were handed a reciept, no embarrasment whatsover, just maybe a frantic call to the credit card department later. I wish she made a direct threat with her goverment position, because my dad is 31 years federal goverment. Based on her description we have a 99% sure guess what agency she is and what position (something VERY menial, makes $10 an hour but you are technically goverment HAHAHA :-)
I got a call from some idiot woman. I knew it was not going to be good when her response to "thanks for calling __.com, this is ukestrummer, may I ask your name please?" was "Connect me to your corporate office NOW!" I then gleefully informed her our corporate office DOES NOT have a direct number for customers (if its important which ussually it isn't, corporate will call the customer back based on the other contact options given). I told her I could help her.
IW starts blasting how she had a store credit card with our company two years ago but closed it, and tried to reopen it while in the store today. She filled out the application and was given back according to her a piece of paper that rudely stated she cannot have credit at our store. I DO NOT BELIEVE THAT FOR A SECOND, I would bet money its a computer generated reciept politely appogizing and giving our credit card dept phone number for questions or dispute. I then get the standard sob story about how much money she makes, how she has hundreds of thousands in credit lines from other companies, two kids in private college paid cash, and is a goverment agent.
FIRST, she wants answers as to why (I can understand that), I advise her that I DO NOT know why and she must contact are credit card dept. She cuts me off and tells me she already did and they explained to her it was a SIMPLE MISTAKE, the store associate had submitted the application twice which would make it fail no matter what. WHY ask me for answers when you already have THE answer, PLUS you've been told you can apply and get approved NO PROBLEM.
SECOND, I gave her THE BEST information I have on getting her concern heard, our STORE customer service number (not 24/7 but does have voicemail) AND I showed her how to contact corporate through are website (which is the MOST direct way and the best way to get a quick reponse). Sucky woman starts getting sarcastic and cutting, saying we have really great customer service because she might have to type a note on the web and/or call the proper department herself (poor baby).
ONTO THE GIMME GRAB (I didn't see it coming), after giving her the proper info she complains about the effort and how she is too important to do what I've advised her. She then hisses "I am a GOVERNMENT AGENT 700-800 people go through my line a day I will tell them all MY story and MAKE them not shop with your company, WHAT WILL YOU DO FOR ME because I WAS absolutely devastated in your store?" My reply, "there is NOTHING I can do in this case, you MUST contact store customer service or corporate and they will decide on a resolution". My opinion this woman should get NOTHING AT ALL, she lost out on NOTHING it was a simple mistake she can still get her precious low limit (our cc does not go above $300) NO GRACE period credit card if she really wants it (why would you) AND the reciept is handed to you in the store so NO ONE has to hear you were declined, if you behave like an adult (unlikely in this case) it would just look like you were handed a reciept, no embarrasment whatsover, just maybe a frantic call to the credit card department later. I wish she made a direct threat with her goverment position, because my dad is 31 years federal goverment. Based on her description we have a 99% sure guess what agency she is and what position (something VERY menial, makes $10 an hour but you are technically goverment HAHAHA :-)
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