The title pretty much sums everything up.
A small fire broke out in the cellar of the pub. Manager spotted it and immediately set off the fire alarm, ordering to us to evacuate and call the fire brigade while he tackled it. He got the fire out right away, but there was a lot of damage and a lot of smoke.
Here are some examples. Also, please remember that while I was dealing with these customers, I had no idea that the fire was out. As far as I was aware, the building was burning down and I wanted to leave!
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Me: Please make your ways to the doors right away guys!
SC: Oh. Does that mean it's too late to order breakfast?
Me: What? Of course it does!
SC: Ok, Ok, don't snap.
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SC: Are you seriously asking us to leave? I just ordered food!
Me: Yes. This is not a drill! You need to leave!
SC: Well could I at least get a refund first?
Me: The place is on fire! You need to leave!
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SC: I see no fire! What are you talking about?
Me: It's in the cellar. Please make your way to the doors.
SC: Can't you just wait and see how serious it is?
Me: No. You need to evacuate! And I want to evacuate too!
SC: What a fuss!
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The customers were making their way very slowly to the doors. And while they were leaving, others kept entering the building! The smoke was now visible at this point, the alarms were screeching and the smell was very strong.
Me: You cannot enter! We are evacuating!
SC: Oh. For how long?
Me: Just get out!
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The cooks had left the kitchen, and they were literally taking people's drinks out of their hands.
Cook: Come on! Get out!
SC: Goodness sake! I wanted to finish that!
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SC: Is no one serving?
Me: What?? Seriously?!?! Just get out!!
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A co-worker who is visibly pregnant left the pub immediately. She didn't stay to assist for obvious reasons. She was subjected to abuse from the customers who left.
SC: Well, you were quick on your feet!
CW: I'm pregnant.
SC: It's not a disease. You still could have helped.
Another came over.
SC: I left my drink. Could you go back in and get it for me?
CW: No!
SC: But I paid for it!
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All the staff left the pub. Manager informed us that the fire was out, but we had to wait for the fire brigade to check everything out.
A customer overheard.
SC: Well if it's out you could easily go back and serve us!
M: The place is full of smoke.
SC: Yeah, but it's not as bad as fire.
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Of course we didn't reopen. We told the customers we wouldn't be reopening, but they still stood there with us, even though we told them it was pointless.
SC: But I wanted breakfast!
M: Keep your receipts. Bring them back and we'll arrange a refund.
SC: I don't want to come back after this terrible service!
I actually had a brilliant day after that. We got to spend the day cleaning!
A small fire broke out in the cellar of the pub. Manager spotted it and immediately set off the fire alarm, ordering to us to evacuate and call the fire brigade while he tackled it. He got the fire out right away, but there was a lot of damage and a lot of smoke.
Here are some examples. Also, please remember that while I was dealing with these customers, I had no idea that the fire was out. As far as I was aware, the building was burning down and I wanted to leave!
-------------------------------------------------------------------------------------------------
Me: Please make your ways to the doors right away guys!
SC: Oh. Does that mean it's too late to order breakfast?
Me: What? Of course it does!
SC: Ok, Ok, don't snap.
-------------------------------------------------------------------------------------------------
SC: Are you seriously asking us to leave? I just ordered food!
Me: Yes. This is not a drill! You need to leave!
SC: Well could I at least get a refund first?
Me: The place is on fire! You need to leave!
-------------------------------------------------------------------------------------------------
SC: I see no fire! What are you talking about?
Me: It's in the cellar. Please make your way to the doors.
SC: Can't you just wait and see how serious it is?
Me: No. You need to evacuate! And I want to evacuate too!
SC: What a fuss!
-------------------------------------------------------------------------------------------------
The customers were making their way very slowly to the doors. And while they were leaving, others kept entering the building! The smoke was now visible at this point, the alarms were screeching and the smell was very strong.
Me: You cannot enter! We are evacuating!
SC: Oh. For how long?
Me: Just get out!
-------------------------------------------------------------------------------------------------
The cooks had left the kitchen, and they were literally taking people's drinks out of their hands.
Cook: Come on! Get out!
SC: Goodness sake! I wanted to finish that!
-------------------------------------------------------------------------------------------------
SC: Is no one serving?
Me: What?? Seriously?!?! Just get out!!
-------------------------------------------------------------------------------------------------
A co-worker who is visibly pregnant left the pub immediately. She didn't stay to assist for obvious reasons. She was subjected to abuse from the customers who left.
SC: Well, you were quick on your feet!
CW: I'm pregnant.
SC: It's not a disease. You still could have helped.
Another came over.
SC: I left my drink. Could you go back in and get it for me?
CW: No!
SC: But I paid for it!
-------------------------------------------------------------------------------------------------
All the staff left the pub. Manager informed us that the fire was out, but we had to wait for the fire brigade to check everything out.
A customer overheard.
SC: Well if it's out you could easily go back and serve us!
M: The place is full of smoke.
SC: Yeah, but it's not as bad as fire.
-------------------------------------------------------------------------------------------------
Of course we didn't reopen. We told the customers we wouldn't be reopening, but they still stood there with us, even though we told them it was pointless.
SC: But I wanted breakfast!
M: Keep your receipts. Bring them back and we'll arrange a refund.
SC: I don't want to come back after this terrible service!
I actually had a brilliant day after that. We got to spend the day cleaning!
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