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I know technololgy is HARD

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  • I know technololgy is HARD

    we get this kind of situation a little more frequently these days in the era of seniors using cellphones, burn phone, and general idiots.

    I am at the dispatch terminal ready to take my next run.

    I see the letter D next to the order. Now on our POS system this means that a customer has placed an internet order and used a credit card that has for whatever reason been declined. Normally it would be a C indicating that an authorized CC was used on the order.

    Not that big of a deal since either our CC provider has had some glitch or the customer has entered invalid CC information or a for real CC decline has happened. The solution is to call the customer and re-enter the CC information and get things cleared up.

    I call the customer. The phone rings and then the dreaded message:
    We are sorry but the customers voice mail box is FULL and they are currently not accepting any new messages.


    OH WELL this order IS NOT going anywhere right now. I let the MOD and CSR know about the situation and ask the CSR to try and call the number a few times to possibly get the customer's attention.

    Time to grab the next order up and get on the road.

    The last time I saw the order it was at 45 minutes late and I had not heard if the customer had called in looking for their order and then it disappeared so I assume the MOD canceled the order.

    About 4 hours later I see an order going to the exact same address. I print out the ticket and see that it is EXACTLY the same order from 4 hours ago.

    Yeah I got that one and got stiffed.
    I'm lost without a paddle and headed up SH*T creek.
    -- Life Sucks Then You Die.


    "I'll believe corp. are people when Texas executes one."

  • #2
    Because of course it's your fault he entered the wrong credit card number or something previousyl. Of course.
    Supporting the idiots charged with protecting your personal information.

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