For the record I have nothing against anyone who uses their cell phone for buisness reasons, but to rely soley on your cell phone I have an issue with.
Meafter getting all the normal ssdd info) and how may I help you sir?
SC:My phone is busted and the only sales office in the area is closed and I need a new phone. I'm loosing money and need one fast.
Me:You can call the insurance company and they can give you a claim number to take into a store.
SC:But I need my phone now. I can't wait. Don't you have anything to help out buisness people who need their phones?
Me:I'm sorry sir but this is the only way and since the nearest office to you is an hour away, the only thing I can tell you is to call the insurance company and go to the store.
SCon't you care about your customer's? I need a phone NOW!!
(This goes back and forth for about 10 min and the guy keeps getting mad.)
Me: I apologize sir but we just don't have any phones we can send to you asap and you do need to go to the office.
SC:If you don't fix this now I'm going to sue you for me loosing buisness. I can't beleive you would treat a buisness man this way, I want a supervisor.
ME:A sup would tell you the same thing.
SC:This is not right, how can you treat me this way?(I wish he had started crying)
Finaly he hangs up. Oh the joys in my day. And he waits until 6:30 to call in about this.
Meafter getting all the normal ssdd info) and how may I help you sir?
SC:My phone is busted and the only sales office in the area is closed and I need a new phone. I'm loosing money and need one fast.
Me:You can call the insurance company and they can give you a claim number to take into a store.
SC:But I need my phone now. I can't wait. Don't you have anything to help out buisness people who need their phones?
Me:I'm sorry sir but this is the only way and since the nearest office to you is an hour away, the only thing I can tell you is to call the insurance company and go to the store.
SCon't you care about your customer's? I need a phone NOW!!
(This goes back and forth for about 10 min and the guy keeps getting mad.)
Me: I apologize sir but we just don't have any phones we can send to you asap and you do need to go to the office.
SC:If you don't fix this now I'm going to sue you for me loosing buisness. I can't beleive you would treat a buisness man this way, I want a supervisor.
ME:A sup would tell you the same thing.
SC:This is not right, how can you treat me this way?(I wish he had started crying)
Finaly he hangs up. Oh the joys in my day. And he waits until 6:30 to call in about this.
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