This one came from one of my coworkers. Apparently, on my day off, an elderly man came in with his wife, and brought some vitamins that he had bought at our store. Now, at First Job, we do not sell anything for more than $1.25. So, keep in mind that these are cheap, cheap vitamins, and probably made of powdered plastic and gelatin.
He came up to the cashier, already aggressive, and demanded that we refund him for the vitamins because they 'made his wife sick'. We cannot do refunds, exchanges only. It even says so on the receipt. So the cashier called up the assistant manager, El, and as she was trying to talk to him, he claimed that he actually had bought four bottles, not three, but also that he didn't even have his receipt. El started to say that we couldn't do anything, and this guy just laid into her. He was screaming about how he was going to sue us, just going completely insane.
It got so that two male customers came and stood by El, and one of them started arguing with the old man, like, "Calm the f*ck down, buddy, you're gonna sue them, yeah right, get your head out of your ass," sort of thing. Needless to say it did not calm PsychoGeezer down. Eventually he left, still threatening us. We haven't heard anything about it yet. And I don't think his wife said a single word the entire time.
I'll update if anything comes of it, but wow. I'm glad I wasn't there, because I doubt I could have acted professionally.
He came up to the cashier, already aggressive, and demanded that we refund him for the vitamins because they 'made his wife sick'. We cannot do refunds, exchanges only. It even says so on the receipt. So the cashier called up the assistant manager, El, and as she was trying to talk to him, he claimed that he actually had bought four bottles, not three, but also that he didn't even have his receipt. El started to say that we couldn't do anything, and this guy just laid into her. He was screaming about how he was going to sue us, just going completely insane.
It got so that two male customers came and stood by El, and one of them started arguing with the old man, like, "Calm the f*ck down, buddy, you're gonna sue them, yeah right, get your head out of your ass," sort of thing. Needless to say it did not calm PsychoGeezer down. Eventually he left, still threatening us. We haven't heard anything about it yet. And I don't think his wife said a single word the entire time.
I'll update if anything comes of it, but wow. I'm glad I wasn't there, because I doubt I could have acted professionally.
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