Had a dumb man get on my nerves. He agreed to the rate, yet still refused to pay it! What the HELL?!?! At first I thought he was on some drugs but no. here's a dialogue.
Me: *phone spiel*
DM: What is the rate for tonite?
Me: [Rate]
DM: [Discount]?
Me: [Discounted rate]
DM: That's too much! I'm a Hellton Rewards Member! Don't they get a special rate????
Me: No. They do NOT
I get this all the time. We are not a store, where some give you a special discount. Dummies.
DM: Okkkkkk....well, I'll be there Soon
Me: Ok. We have rooms available.
Fast forward a few hours...good thing we had lots of room for once! :\
DM: Hi I want a room.
Me: Was that you on the phone earlier?
DM: Yes it was I.
Me: Oh ok. Well, like I said, we have rooms available for [Discounted Rate].
DM: Uh huh...
Me: HEre's your keys.
DM: *suddenly flips out* WAIT A MINUTE!! I'VE STAYED HERE BEFORE AND I ALWAYS GOT A $120 RATE!! *shows phone* SEE?! THIS IS MY RECEIPT.
Me: The rate depends on which days you'll stay here, there is no flat rate on the rooms. The sales manager is the one that changes it. If you have a problem, speak to her on the morning.
DM: BUT WHY??!?!?! I ALWAYS GET THIS RATE, I'M A REWARDS MEMBER!!111
Me: Being rewards member doesn't get you a special rate. I'm not lying.
DM: .........BUT! BUT!
Me: *hesitate* So you don't want the room?
DM: ....No I WANT THE ROOM I JUST DON'T WANNA PAY THIS RATE!
Me: Sir, I told you what the rate was on the phone, and I told you the same rate in person. I'm not making it up, so do you want the room???
DM:...FINE!!!! *snatches keys and stomps off* I WILL TALK TO THE MANAGER THIS IS OUTRAGEOUS!@@
Geez. If you want the room, pay and buzz off. If not, just buzz off! It's the same rate everyone else pays, give or take a few dollars, you're nothing special!!
Me: *phone spiel*
DM: What is the rate for tonite?
Me: [Rate]
DM: [Discount]?
Me: [Discounted rate]
DM: That's too much! I'm a Hellton Rewards Member! Don't they get a special rate????
Me: No. They do NOT
I get this all the time. We are not a store, where some give you a special discount. Dummies.
DM: Okkkkkk....well, I'll be there Soon
Me: Ok. We have rooms available.
Fast forward a few hours...good thing we had lots of room for once! :\
DM: Hi I want a room.
Me: Was that you on the phone earlier?
DM: Yes it was I.
Me: Oh ok. Well, like I said, we have rooms available for [Discounted Rate].
DM: Uh huh...
Me: HEre's your keys.
DM: *suddenly flips out* WAIT A MINUTE!! I'VE STAYED HERE BEFORE AND I ALWAYS GOT A $120 RATE!! *shows phone* SEE?! THIS IS MY RECEIPT.
Me: The rate depends on which days you'll stay here, there is no flat rate on the rooms. The sales manager is the one that changes it. If you have a problem, speak to her on the morning.
DM: BUT WHY??!?!?! I ALWAYS GET THIS RATE, I'M A REWARDS MEMBER!!111
Me: Being rewards member doesn't get you a special rate. I'm not lying.
DM: .........BUT! BUT!
Me: *hesitate* So you don't want the room?
DM: ....No I WANT THE ROOM I JUST DON'T WANNA PAY THIS RATE!
Me: Sir, I told you what the rate was on the phone, and I told you the same rate in person. I'm not making it up, so do you want the room???
DM:...FINE!!!! *snatches keys and stomps off* I WILL TALK TO THE MANAGER THIS IS OUTRAGEOUS!@@
Geez. If you want the room, pay and buzz off. If not, just buzz off! It's the same rate everyone else pays, give or take a few dollars, you're nothing special!!
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