I work in a concession located within a large store.
Our card machine isn't working too good at the minute. When a customer puts their card in, it's hit and miss as to whether or not it will register in the machine. If it fails, then I try again. If it still doesn't work, the till has the option to manually input the card number and expiry date into the till. All the customer has to do is sign a receipt so that we can check it against the signature that's on the card.
One customer accused me of trying to scam her. Apparently she'd never heard of this and found it "dodgy as hell". I explained to her that it was a perfectly secure way of processing the payment, but she disagreed. I held my cool and tried to explain again but she just kept talking over me and getting increasingly irate. For what? It's not MY fault she thinks I'm scamming her. I was just trying to help her by processing it another way. She put her card away and paid by cash instead. She told me she was not happy, not happy AT ALL *pout pout* and that "it's just not good enough!"
So, at the end of the day, she got all huffy and defensive about nearly getting scammed, when it was all in her head, yet what about me? It's not very nice being accused of being a scammer!
Our card machine isn't working too good at the minute. When a customer puts their card in, it's hit and miss as to whether or not it will register in the machine. If it fails, then I try again. If it still doesn't work, the till has the option to manually input the card number and expiry date into the till. All the customer has to do is sign a receipt so that we can check it against the signature that's on the card.
One customer accused me of trying to scam her. Apparently she'd never heard of this and found it "dodgy as hell". I explained to her that it was a perfectly secure way of processing the payment, but she disagreed. I held my cool and tried to explain again but she just kept talking over me and getting increasingly irate. For what? It's not MY fault she thinks I'm scamming her. I was just trying to help her by processing it another way. She put her card away and paid by cash instead. She told me she was not happy, not happy AT ALL *pout pout* and that "it's just not good enough!"
So, at the end of the day, she got all huffy and defensive about nearly getting scammed, when it was all in her head, yet what about me? It's not very nice being accused of being a scammer!
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