I take small business banking calls in my department, and I got one today who couldn't give me the correct number, didn't have a debit card, and didn't really know his ssn. Eventually he figured out that he'd been transposing two numbers on the account, so that turned out ok, and he was able to verify the account after that.
What was weird was after that - he had an overdrafted account, because of several transactions yesterday and 5 overdraft fees today. I also found out that he had gotten a printout of his transactions from one of the branches, so he could see what I saw.
He asked that I itemize the transactions that overdrew the account, so I started doing that. About 5 items in, he interrupted me and started complaining that all the amounts I was saying were the same ones he saw on his printout. I explained at that time that that was because both he and I were looking at his account, at the same transactions. That explanation did not help things though, for some reason. I asked him if he wanted me to continue the explanation, and he said that yes, he did. I then advised him that the transactions I would be telling him would be the same that he saw on his account print out, and if that would be ok. He said that no, that wouldn't be.
So now, I was completely baffled. What in the world could I tell him about the transactions if he didn't want them to match what was in his account? At that point, he said that he would just go into one of the branches and said that he would now have a terrible day because I didn't tell him what he wanted. . .
I'm still flabbergasted over this one.
What was weird was after that - he had an overdrafted account, because of several transactions yesterday and 5 overdraft fees today. I also found out that he had gotten a printout of his transactions from one of the branches, so he could see what I saw.
He asked that I itemize the transactions that overdrew the account, so I started doing that. About 5 items in, he interrupted me and started complaining that all the amounts I was saying were the same ones he saw on his printout. I explained at that time that that was because both he and I were looking at his account, at the same transactions. That explanation did not help things though, for some reason. I asked him if he wanted me to continue the explanation, and he said that yes, he did. I then advised him that the transactions I would be telling him would be the same that he saw on his account print out, and if that would be ok. He said that no, that wouldn't be.
So now, I was completely baffled. What in the world could I tell him about the transactions if he didn't want them to match what was in his account? At that point, he said that he would just go into one of the branches and said that he would now have a terrible day because I didn't tell him what he wanted. . .
I'm still flabbergasted over this one.
Comment