Phone call. Verbatim, except for the names being changed to protect the terminally confused. I don't even want to call this lady sucky because she was very nice and polite and understanding. But damn.
Me: "Newsroom."
Chirpy Lady: "Hi, I was needing to do a correction on an engagement announcement for this Sunday's paper."
Me: "Um, okay, let me see if I can help you. What's the name on the announcement?"
CL: "Smith-Jones." (My emphasis.)
Me: "Okay, just a moment."
*leaves, spends 3 minutes and 42 seconds searching through a folder with a grand total of four engagement announcements in it, not one of which is Smith-Jones. None of the wedding announcements are Smith-Jones. None of the anniversary announcements are Smith-Jones. There is no Smith-Jones anywhere in the society folder at all*
Me: *picks phone back up* "Ma'am, I'm not finding that engagement announcement, was it going to be a paid one?" (Those are done in a different department.)
CL: "No, no, it's a free one, I know I sent it up to the free department because I talked to a lady and that's where she sent me."
Me: *suppressed sigh* "All right, just a moment, ma'am."
*spends another 4 minutes and 27 seconds searching the folder AGAIN, including rubbing at each and every piece of paper to be absolutely sure the announcement wasn't just stuck to the back of another sheet*
Me: *picks the phone back up* "Ma'am, I'm sorry, are you sure that announcement was to run for this Sunday?"
CL: "Yes, I'm sure. A lady sent me a form last week, and had me fill it out and send it back."
Me: *awareness dawning, as I recalled having been the one to assist this woman, and I find the form that I remembered her sending me, managing not to growl or anything* "Ma'am...would it be the Johnson-Miller engagement?"
CL: "Yes! Yes, that's the one!"
Yeah, we handled her issue and moved on, but Jesus tapdancing Christ. How can you forget your own freaking name on your own freaking engagement announcement. They weren't even remotely similar names. "Johns" and "Johnson" I could kinda see. "Smith" and "Johnson" are not alike at all.
My eyes hurt. Awwww.
Me: "Newsroom."
Chirpy Lady: "Hi, I was needing to do a correction on an engagement announcement for this Sunday's paper."
Me: "Um, okay, let me see if I can help you. What's the name on the announcement?"
CL: "Smith-Jones." (My emphasis.)
Me: "Okay, just a moment."
*leaves, spends 3 minutes and 42 seconds searching through a folder with a grand total of four engagement announcements in it, not one of which is Smith-Jones. None of the wedding announcements are Smith-Jones. None of the anniversary announcements are Smith-Jones. There is no Smith-Jones anywhere in the society folder at all*
Me: *picks phone back up* "Ma'am, I'm not finding that engagement announcement, was it going to be a paid one?" (Those are done in a different department.)
CL: "No, no, it's a free one, I know I sent it up to the free department because I talked to a lady and that's where she sent me."
Me: *suppressed sigh* "All right, just a moment, ma'am."
*spends another 4 minutes and 27 seconds searching the folder AGAIN, including rubbing at each and every piece of paper to be absolutely sure the announcement wasn't just stuck to the back of another sheet*
Me: *picks the phone back up* "Ma'am, I'm sorry, are you sure that announcement was to run for this Sunday?"
CL: "Yes, I'm sure. A lady sent me a form last week, and had me fill it out and send it back."
Me: *awareness dawning, as I recalled having been the one to assist this woman, and I find the form that I remembered her sending me, managing not to growl or anything* "Ma'am...would it be the Johnson-Miller engagement?"
CL: "Yes! Yes, that's the one!"
Yeah, we handled her issue and moved on, but Jesus tapdancing Christ. How can you forget your own freaking name on your own freaking engagement announcement. They weren't even remotely similar names. "Johns" and "Johnson" I could kinda see. "Smith" and "Johnson" are not alike at all.
My eyes hurt. Awwww.
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