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So every year at The Resort we do a big Turkey Day buffet in the ballroom and the restaurants have a Turkey Day prix fixe menu as well. We were sold-out of both of these over two weeks ago. Below is an email chain regarding one particular customer.
Up until yesterday, this lady was calling different departments multiple times a day claiming she had a reservation and that we lost it, when the truth was that she never had one in the first place. First thing when I got to work, my CW had just gotten off the phone with her again and was not happy about it.
Unfortunately, someone caved and moved things around and got her a table.
It's not for the buffet though, it's for the restaurant, and it's for 11am instead of the dinner seating she wanted (and the prix fixe menu is actually $10 more per person than the buffet, so it's more expensive than what she wanted). Hope her guests who were expecting dinner don't mind pushing it up by 6 hours at the last minute... 
When I read her name it sounded familiar. I think she's the same woman who called us the day of Thanksgiving the first year we re-opened trying to get a table for a party of 9 and threw a fit when I told her there were no seatings left. She said she'd never had to make reservations under previous owners (yeah right) and that I ruined her Thanksgiving. Again, we'd been sold out for weeks prior. I'm about 90% certain this is the same woman.
With her planning, if I was her guest I'd start bringing my own cooler with food to ensure I'd have something to eat!
From: Guest Services
To: Banquet Manager
[Banquet Manager],
[SC] (community resident) has called twice inquiring about her reservation for the Thanksgiving buffet. She is coming with a party of 7 ppl at 5pm. Please return her call to confirm her reservation at [snip].
To: Banquet Manager
[Banquet Manager],
[SC] (community resident) has called twice inquiring about her reservation for the Thanksgiving buffet. She is coming with a party of 7 ppl at 5pm. Please return her call to confirm her reservation at [snip].
From: Banquet Manager
To: Guest Services
Thank you, our buffet closes at 4pm and last reservation is at 3 and we are sold out. I have left a message with [SC] and left her a message last week as well.
Regards,
To: Guest Services
Thank you, our buffet closes at 4pm and last reservation is at 3 and we are sold out. I have left a message with [SC] and left her a message last week as well.
Regards,
From: Guest Services
To: Banquet Manager
Thank you, I just checked with the restaurant about her reservation as well.
To: Banquet Manager
Thank you, I just checked with the restaurant about her reservation as well.
From: Guest Services
To: Front Office
FYI,
Please direct any calls from [SC] to [Banquet Manager/Restaurant Manager]. She does NOT have a reservation and is not staying here at either the buffet or in the restaurant for Thanksgiving. She was told last week we were sold out for the holiday at both venues. She continues to call inquiring with different staff members.
To: Front Office
FYI,
Please direct any calls from [SC] to [Banquet Manager/Restaurant Manager]. She does NOT have a reservation and is not staying here at either the buffet or in the restaurant for Thanksgiving. She was told last week we were sold out for the holiday at both venues. She continues to call inquiring with different staff members.
Unfortunately, someone caved and moved things around and got her a table.
It's not for the buffet though, it's for the restaurant, and it's for 11am instead of the dinner seating she wanted (and the prix fixe menu is actually $10 more per person than the buffet, so it's more expensive than what she wanted). Hope her guests who were expecting dinner don't mind pushing it up by 6 hours at the last minute... When I read her name it sounded familiar. I think she's the same woman who called us the day of Thanksgiving the first year we re-opened trying to get a table for a party of 9 and threw a fit when I told her there were no seatings left. She said she'd never had to make reservations under previous owners (yeah right) and that I ruined her Thanksgiving. Again, we'd been sold out for weeks prior. I'm about 90% certain this is the same woman.
With her planning, if I was her guest I'd start bringing my own cooler with food to ensure I'd have something to eat!
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