Mrs X is invited to a wedding and calls our hotel to book a room. During the booking process Mrs X learns that check in time is the same time as the wedding. Does Mrs X inform hotel and arrange for an early check in, nope. She saunters in with her family three hours prior to check in and gets pissy upon learning a room is not done.
Mrs X chooses now to mention the wedding so the manager tells not one but two housekeepers to start on that room. This means the room will get done quicker. That's not good enough for Mrs X who stands outside the room while the maids are cleaning and loudly bitches to her daughter on how inconvenient this all is.
When told to be patient and to not stand in the way of the maids who are trying to get her room done she then stomps off like she was insulted.
How hard was it to inform the hotel ahead of time that she was intending to come early it would've saved a lot of hassle.
Mrs X chooses now to mention the wedding so the manager tells not one but two housekeepers to start on that room. This means the room will get done quicker. That's not good enough for Mrs X who stands outside the room while the maids are cleaning and loudly bitches to her daughter on how inconvenient this all is.
When told to be patient and to not stand in the way of the maids who are trying to get her room done she then stomps off like she was insulted.
How hard was it to inform the hotel ahead of time that she was intending to come early it would've saved a lot of hassle.
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