So at the Resort, we actually run the local Golf & Country Club. I have one phone number for them, and a whopping three extension options. So if you want the restaurant there, I can connect you and tell you it's extension 2 once you're connected. I have to call that number and dial 2 if I myself want to talk to the restaurant. If there's a more direct line, I'm not privy to it.
SC called wanting to be connected to Country Club Restaurant (CCR)
SC: "Yeah, I had a phone number to the bar at CCR but I can't find it. Can you get me that number?"
Me: "I have their number at [main phone number]."
SC: "No no no, I have that one, but I want the direct line to the bar!"
Me: *thinking even if I had it, I don't think we'd give it out* "I'm sorry, I don't have that number, I only have [main number]. I can connect you if you like to their main line."
SC: "Well that's no good!" *click*
Two minutes later, the phone rings. It's the same number.
SC's husband: "Yeah, I'm looking for the hotel bar."
SC in background: "Country club bar! Country club!"
SC's husband: "Sorry, I meant the bar at the country club."
Me: "Unfortunately I don't have a direct line to the bar, but I have their main phone number."
SC's husband: "Sure that's fine."
Me: "I'll connect you and when you hit the phone tree, the restaurant will be extension 2." *connects him to the main number*
Husband was much more reasonable. I still find it amusing that the wife made him call and expected us to give a different answer.
SC called wanting to be connected to Country Club Restaurant (CCR)
SC: "Yeah, I had a phone number to the bar at CCR but I can't find it. Can you get me that number?"
Me: "I have their number at [main phone number]."
SC: "No no no, I have that one, but I want the direct line to the bar!"
Me: *thinking even if I had it, I don't think we'd give it out* "I'm sorry, I don't have that number, I only have [main number]. I can connect you if you like to their main line."
SC: "Well that's no good!" *click*
Two minutes later, the phone rings. It's the same number.
SC's husband: "Yeah, I'm looking for the hotel bar."
SC in background: "Country club bar! Country club!"
SC's husband: "Sorry, I meant the bar at the country club."
Me: "Unfortunately I don't have a direct line to the bar, but I have their main phone number."
SC's husband: "Sure that's fine."
Me: "I'll connect you and when you hit the phone tree, the restaurant will be extension 2." *connects him to the main number*

Husband was much more reasonable. I still find it amusing that the wife made him call and expected us to give a different answer.
Comment