So, this happened today:
Customer (imagine a whiney old lady voice): What's the address of the newspaper?
Me: OK, are you mailing a bill, or did you need to come in--
Customer (cuts me off): What do you care?!
Me: Ma'am, the address you need depends on what you're doing. Are you paying your subscription, paying for an ad, or something else?
Customer: Stop trying to guess what it is!!
Me (commence eye-rolling): I can give you a post office box, or the street address, which one--
Customer: I JUST WANT TO TELL THEM I'M MOVING!!! Stop asking me questions!
Me: Wow, amazing. (yes, this came out of my mouth. Don't care). Ma'am, you don't need to write to us. You just need to speak to Circulation, they can help you.
(gives number, then transfers quickly).
I later found out that she didn't know her new address, so Circ could only put a stop on her current address, they couldn't arrange a new start date for her. And when the Circ clerk asked "Is there anything else I can do for you today?" the customer yelled "Why would you ask that question?!"
Jeebus, lady, you are one crabby old bitch!
Customer (imagine a whiney old lady voice): What's the address of the newspaper?
Me: OK, are you mailing a bill, or did you need to come in--
Customer (cuts me off): What do you care?!
Me: Ma'am, the address you need depends on what you're doing. Are you paying your subscription, paying for an ad, or something else?
Customer: Stop trying to guess what it is!!
Me (commence eye-rolling): I can give you a post office box, or the street address, which one--
Customer: I JUST WANT TO TELL THEM I'M MOVING!!! Stop asking me questions!
Me: Wow, amazing. (yes, this came out of my mouth. Don't care). Ma'am, you don't need to write to us. You just need to speak to Circulation, they can help you.
(gives number, then transfers quickly).
I later found out that she didn't know her new address, so Circ could only put a stop on her current address, they couldn't arrange a new start date for her. And when the Circ clerk asked "Is there anything else I can do for you today?" the customer yelled "Why would you ask that question?!"
Jeebus, lady, you are one crabby old bitch!
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