So I'm watching SCO on Wednesday. Two of the four decide to not take cash, so we have to put up signs.
(let's see if I can explain this)
I'm called over to one of the no-cash registers for a cash error...one of our scammer SCs buying a $4.99 rotisserie chicken. The register spits out a refund voucher for $5.01...almost immediately I see what happened (debit card for $10...odd cashback amount but whatever). I cash it out at the paystation, give the SC her cash and receipt and go off to deal with another problem.
I sense something vile at my shoulder and turn around...SC is there, waving the receipt in my face and yelling about being charged twice and I owe her money and another chicken. A look at her receipt shows a $10 debit charge, which would result in the $5.01 change with the one $4.99 chicken purchase. I explain (multiple times) what happened. SC is having none of it, thinks that I owe her $10 and also says that she went to a no-cash lane and paid with cash (not possible, the bill acceptor is physically blocked and I would have been alerted). After the third round, I lead her over to the desk and tell J that there's a problem and SC is accusing me of theft. At this point SC is implying that she paid with her debit card at the other no-cash register (so to hear her tell it she has now paid THREE times: once with cash and twice with a debit card), and I must have taken the $10 cash back
We quickly figure out what actually happened:
SC only had ONE transaction. She paid via debit card, selected NO for cash back, but also selected NO for Amount OK and typed in $10.00 (probably thinking she was asking for $10 cash)...cue $5.01 change. We must have explained this to her about six times, eventually ran out of small words so J just told her to call tomorrow and manufactured some problems to get both of us out of her event horizon.
J was wondering if SC was trying a weird variant on the quick-change scam...
(let's see if I can explain this)
I'm called over to one of the no-cash registers for a cash error...one of our scammer SCs buying a $4.99 rotisserie chicken. The register spits out a refund voucher for $5.01...almost immediately I see what happened (debit card for $10...odd cashback amount but whatever). I cash it out at the paystation, give the SC her cash and receipt and go off to deal with another problem.
I sense something vile at my shoulder and turn around...SC is there, waving the receipt in my face and yelling about being charged twice and I owe her money and another chicken. A look at her receipt shows a $10 debit charge, which would result in the $5.01 change with the one $4.99 chicken purchase. I explain (multiple times) what happened. SC is having none of it, thinks that I owe her $10 and also says that she went to a no-cash lane and paid with cash (not possible, the bill acceptor is physically blocked and I would have been alerted). After the third round, I lead her over to the desk and tell J that there's a problem and SC is accusing me of theft. At this point SC is implying that she paid with her debit card at the other no-cash register (so to hear her tell it she has now paid THREE times: once with cash and twice with a debit card), and I must have taken the $10 cash back
We quickly figure out what actually happened:
SC only had ONE transaction. She paid via debit card, selected NO for cash back, but also selected NO for Amount OK and typed in $10.00 (probably thinking she was asking for $10 cash)...cue $5.01 change. We must have explained this to her about six times, eventually ran out of small words so J just told her to call tomorrow and manufactured some problems to get both of us out of her event horizon.
J was wondering if SC was trying a weird variant on the quick-change scam...
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