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The "I want credit!!!" girl.
Ok, so I get a call today. Girl says she hasn't had internet access for a week.
So, I pull up her modem and nothing on her account says she's been out of service for a week.
Only THEN does she tell me that it's because her hard drive fried. And, because she hasn't been able to user HER COMPUTER to get online (not because of our service) that she wants a weeks worth of credit.
Hmmmmmm, NO you can't have credit because your computer crapped out. You get credit when our service craps out.
Can you guess how angry she was over it?
The "I don't know what happened but it has to be your fault" woman.
This woman calls in and tells me she moved her modem/digital phone box from downstairs to upstairs. Apparently, she could use it just fine downstairs, but now her modem won't get online upstairs and her phone is dead even though the power is plugged in and the coaxial cable is plugged in.
Now, I'm thinking dead outlet. You know the ones that are installed in the wall but aren't actually connected to anything INSIDE the wall.
But no, she tells me, that can't be. That she's used a modem in this outlet before.
Moron, it has to be one or the other. Either your EMTA (modem/digital voice box) is working, or it isn't. Either the outlet is working, or it isn't. They're technology, they don't just pick and choose which outlet in the house they will work on.
Almost got into a yelling match with that one until she allowed me to transfer her to another department to deal with the digital voice.
But, apparently I was lying to her somehow. Go figure.
Then again, I got two good calls today.
One said I was just fantastic, that I was very personable and he asked for my managers name, my name, and my employee number to send in a compliment.
The other told me that I was the nicest person they'd ever talked to at my company.
Did I mention that I asked to be taken down to four days a week for a while because if I don't, I'm going to go ballistic and quit?
Ok, so I get a call today. Girl says she hasn't had internet access for a week.
So, I pull up her modem and nothing on her account says she's been out of service for a week.
Only THEN does she tell me that it's because her hard drive fried. And, because she hasn't been able to user HER COMPUTER to get online (not because of our service) that she wants a weeks worth of credit.
Hmmmmmm, NO you can't have credit because your computer crapped out. You get credit when our service craps out.
Can you guess how angry she was over it?
The "I don't know what happened but it has to be your fault" woman.
This woman calls in and tells me she moved her modem/digital phone box from downstairs to upstairs. Apparently, she could use it just fine downstairs, but now her modem won't get online upstairs and her phone is dead even though the power is plugged in and the coaxial cable is plugged in.
Now, I'm thinking dead outlet. You know the ones that are installed in the wall but aren't actually connected to anything INSIDE the wall.
But no, she tells me, that can't be. That she's used a modem in this outlet before.
Moron, it has to be one or the other. Either your EMTA (modem/digital voice box) is working, or it isn't. Either the outlet is working, or it isn't. They're technology, they don't just pick and choose which outlet in the house they will work on.
Almost got into a yelling match with that one until she allowed me to transfer her to another department to deal with the digital voice.
But, apparently I was lying to her somehow. Go figure.
Then again, I got two good calls today.
One said I was just fantastic, that I was very personable and he asked for my managers name, my name, and my employee number to send in a compliment.
The other told me that I was the nicest person they'd ever talked to at my company.
Did I mention that I asked to be taken down to four days a week for a while because if I don't, I'm going to go ballistic and quit?
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