Harris Teeter is known for its "great" customer service. And by customer service, I mean that they get in the fetal position and give the customer whatever he/she wants until they go away.
We had a customer come in this week. She was old (and I am going to emphasize this since I hate old people ever since I started working here. We're right next to a retirement home and old people are the big SC's here). The store was relatively empty and I was walking away from my register to go talk to my fellow workers when I ran across this conversation (CSM = Customer Service Manager):
CSM: Hi, how may I help you today?
SC: Hello, I bought these eggs recently and I would like a refund.
CSM: Well, let's take a look at the eggs. What's wrong with them?
SC: (opens the egg carton)
CSM: ....ma'am, this egg carton is empty save for one egg. What did you do with them?
SC: I ate them all but one.
CSM: But you want a refund? Did you get sick from one of them?
SC: No. See how it says "Grade A LARGE" eggs?? These were CLEARLY not large!
CSM: It says they're large on the box and it's obvious that they are fine to me.
SC: NO, they aren't! I ate all of them but one and saved the last one. I went on google and looked up the weight that must be met for Grade A Large eggs, and the egg I weight was slightly under that standard! I want a refund!
CSM: Ma'am, we can't give you a refund if you ate all of the eggs and then decided that they weren't right when you clearly found nothing wrong with them until the last egg.
SC: I want to speak with your manager.
*Intercom* Dairy to customer service please, dairy to customer service.
So I was attempting not to laugh really hard as I overheard this. The dairy manager came up and they basically had the same conversation. The dairy manager and the customer disagreed greatly. Yet again, the customer was NOT pleased with the two answers she got. A voice echoed throughout the store:
*Robert to customer service please, robert to customer service.*
Robert is our manager. He came up and all of them, again, had the same conversation. I cracked up when I heard the lady tell her side of the story for a third time because it was so ridiculous.
This ordeal went on for about...20 minutes or so before, finally, the store manager gave in and said to go get some new eggs. The dairy manager thought this was outrageous and hilarious at the same time. About 10 mins. later, the dairy manager came to customer service where my manager still was:
Dairy: Sir, I bought this pack of condoms and I want a refund:
MGR: What, did they break?? DID YA GET HER PREGNANT?
Dairy: No! I used all of them except one and measured the last one. Its size did NOT meet large standards! I demand a refund!!
MGR: But you didn't get her pregnant??
Dairy: Hell no! They weren't large standard, yet they fit and worked fine! I WANT A REFUND!
My manager and the dairy guy were joking, of course, and were making fun of the lady basically and pointed out how stupid she was.
Later I went up and asked my manager why he gave her the refund. His response:
"I don't care. It's my store."
We had a customer come in this week. She was old (and I am going to emphasize this since I hate old people ever since I started working here. We're right next to a retirement home and old people are the big SC's here). The store was relatively empty and I was walking away from my register to go talk to my fellow workers when I ran across this conversation (CSM = Customer Service Manager):
CSM: Hi, how may I help you today?
SC: Hello, I bought these eggs recently and I would like a refund.
CSM: Well, let's take a look at the eggs. What's wrong with them?
SC: (opens the egg carton)
CSM: ....ma'am, this egg carton is empty save for one egg. What did you do with them?
SC: I ate them all but one.
CSM: But you want a refund? Did you get sick from one of them?
SC: No. See how it says "Grade A LARGE" eggs?? These were CLEARLY not large!
CSM: It says they're large on the box and it's obvious that they are fine to me.
SC: NO, they aren't! I ate all of them but one and saved the last one. I went on google and looked up the weight that must be met for Grade A Large eggs, and the egg I weight was slightly under that standard! I want a refund!
CSM: Ma'am, we can't give you a refund if you ate all of the eggs and then decided that they weren't right when you clearly found nothing wrong with them until the last egg.
SC: I want to speak with your manager.
*Intercom* Dairy to customer service please, dairy to customer service.
So I was attempting not to laugh really hard as I overheard this. The dairy manager came up and they basically had the same conversation. The dairy manager and the customer disagreed greatly. Yet again, the customer was NOT pleased with the two answers she got. A voice echoed throughout the store:
*Robert to customer service please, robert to customer service.*
Robert is our manager. He came up and all of them, again, had the same conversation. I cracked up when I heard the lady tell her side of the story for a third time because it was so ridiculous.
This ordeal went on for about...20 minutes or so before, finally, the store manager gave in and said to go get some new eggs. The dairy manager thought this was outrageous and hilarious at the same time. About 10 mins. later, the dairy manager came to customer service where my manager still was:
Dairy: Sir, I bought this pack of condoms and I want a refund:
MGR: What, did they break?? DID YA GET HER PREGNANT?
Dairy: No! I used all of them except one and measured the last one. Its size did NOT meet large standards! I demand a refund!!
MGR: But you didn't get her pregnant??
Dairy: Hell no! They weren't large standard, yet they fit and worked fine! I WANT A REFUND!
My manager and the dairy guy were joking, of course, and were making fun of the lady basically and pointed out how stupid she was.
Later I went up and asked my manager why he gave her the refund. His response:
"I don't care. It's my store."
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