More and more I find that SC's are running out of valid excuses for issues.
This one for example, happened this weekend.
Lady stays Friday and Saturday night at hotel. Checks out Sunday. At check out, she mentions to the manager (my Father) that the bathroom in the room she was in needed to be looked at. When my Father asked for more details, she told him that the caulking was getting a little moldy. He apologized for it and offered her a discount. She refused it, said that she didn't think it was a big deal and that the rest of the room and hotel were great. He liked that she wasn't out to get money from us, so he gave her the discount anyways. The same day, I re did the bath tub caulking (my fault, I normally look after this stuff and neglected it because we have been busy the past 3-4 weeks).
Fast forward to today. She called the 1-800 number to leave a complaint about us (even though we gave her a discount). She states in the complaint that the bathroom caulking was moldy (saw that one coming), that the hotel smelled too fragrant (maybe the smell of ass suits you better), but this is the big one, "The air deflector on the heater/cooler blows air directly on face!". That was the way the sentence was written.
Anyone ever see those air deflectors on the top of an in wall A/C unit (the kind of unit that sits under the window). Its to keep the air from blowing being the drapes, so the drapes don't go flying around and so the A/C unit works more efficiently.
The only way it would blow directly on your face, is if you put your face directly in front of it.
If thats a complaint, so is "the water from the shower falls directly on your face!" or "the light from the bulb shines directly on face!" or maybe "the lotion in the room is applied directly on face!"
I'm sorry, I have to go now, I need to write this twit a letter of apology for the pain and anguish caused by the air blowing directly on her face!
This one for example, happened this weekend.
Lady stays Friday and Saturday night at hotel. Checks out Sunday. At check out, she mentions to the manager (my Father) that the bathroom in the room she was in needed to be looked at. When my Father asked for more details, she told him that the caulking was getting a little moldy. He apologized for it and offered her a discount. She refused it, said that she didn't think it was a big deal and that the rest of the room and hotel were great. He liked that she wasn't out to get money from us, so he gave her the discount anyways. The same day, I re did the bath tub caulking (my fault, I normally look after this stuff and neglected it because we have been busy the past 3-4 weeks).
Fast forward to today. She called the 1-800 number to leave a complaint about us (even though we gave her a discount). She states in the complaint that the bathroom caulking was moldy (saw that one coming), that the hotel smelled too fragrant (maybe the smell of ass suits you better), but this is the big one, "The air deflector on the heater/cooler blows air directly on face!". That was the way the sentence was written.
Anyone ever see those air deflectors on the top of an in wall A/C unit (the kind of unit that sits under the window). Its to keep the air from blowing being the drapes, so the drapes don't go flying around and so the A/C unit works more efficiently.
The only way it would blow directly on your face, is if you put your face directly in front of it.
If thats a complaint, so is "the water from the shower falls directly on your face!" or "the light from the bulb shines directly on face!" or maybe "the lotion in the room is applied directly on face!"
I'm sorry, I have to go now, I need to write this twit a letter of apology for the pain and anguish caused by the air blowing directly on her face!
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