Quoth Mental_Mouse
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The entitlement...it burns!
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Call center work for a bank, which is what I do, is the worst I've ever experienced. People are entitled, talk to me like I"m stupid while they're so dumb that a rock has a higher IQ, and think it's ok to just be rude and interrupt me all the time, and if I"m really lucky, end the call with crashing a land line phone handset down in my ear.
They always bitch when I have to read disclosures or verify information, like I'm just doing it for the fuck of it. And I refuse the do the whole "I'm sorry I'm a human being wasting your time" bit too. I just tell people it's something I have to do legally and there is no getting around it.https://www.youtube.com/user/HedgeTV
Great YouTube channel check it out!
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Quoth KuariKaydrith View PostAnd I am to the point with our store reps that I want to have them all get told off for the lies they constantly tell customers. "Oh! This tablet is my gift to you for being a loyal customer"...only for said customer to find out that he is being charged for the tablet and/or tablet line.
Quoth Argabarga View PostI'm only surprised that this mentality shows it's worst face over.... phones.
Not booze, not cars, not real estate, nor race horses, nor military hardware.... the worst excesses of haggling/entitlement arise when trading in...
A gall-darn PHONE.
Quoth KuariKaydrith View PostOnce I explained to him that the store basically ripped him off and lied through their teeth he was surprisingly calm when he said he was going to go down to the store and tear a strip off the rep he dealt with and the store manager...
The angry man put his phone on the counter and said, “Bring me a hammer.”
I laughed so hard I had to walk outside!
Quoth Mental_Mouse View PostSo your sexy bikini girl is likely "played by" a 50-year-old mother of six sitting in an office, but whatever.
My voice is a perfect example. My *voice* is that of a 6’4”, tanned, muscular, beach bound stud muffin hunk. I....am not.
"The Customer Is Always Right...But The Bartender Decides Who Is Still A Customer."
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And I refuse the do the whole "I'm sorry I'm a human being wasting your time" bit too.
"I'm very sorry to have wasted your time, Sir. In order to avoid doing that going forward, I am now terminating this call. Good bye." *click*"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
"The difference between an amateur and a master is that the master has failed way more times." - JoCat
"Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
"There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
"Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
"Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
Acts of Gord – Read it, Learn it, Love it!
"Our psychic powers only work if the customer has a mind to read." - me
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Quoth EricKei View Post"I'm very sorry to have wasted your time, Sir. In order to avoid doing that going forward, I am now terminating this call. Good bye." *click*
Speaking of voices, a work buddy of mine used to work in radio and has an amazing speaking voice but he definitely has a face for radio! I love listening to him take calls because on top of his voice he also tells some of the most amazing stories when he is building a rapport with a caller. As my own voice, I sound like a pretty girl next door when in actual fact I'm a plus-size Goth chick. My customer service voice definitely makes me sound way nicer than I really am, which seems to be a common theme!
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Quoth earl colby pottinger View PostYears ago someone figured out a way to make long distance calls and have it charged to our home phone. My mom argued with Bell for a few weeks, then she came up with a solution.
She had long distance disabled for our phone number. We would then buy long distance cards which in turn was cheaper than paying Bell for long distance calls.
No more padded bills from Bell.
We found another advantage, I would buy a long distance card for me and a different for mom. Result. if my mom ran out of time she could not blame me since I had my own access code.
PS. It did not happen often, but it turned out handy when we had long distance relatives visiting, we pretended to have used up our minutes and would buy them a cheap $5 dollar card for them, that way they could not hog the phone all the time.
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