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Some were sucky, some were just "Will you please THINK AHEAD" types ...
1) Customer comes through and pays for a fairly large order with cash ($100). I count out the change.
Customer: "Oh, could I have small bills?"
Me: *sigh* "Sure." I hand her the change, and then start on the next customer.
THEN ...
Customer: "Oh, I'm sorry, could you break this $10? I need smaller bills for my son's fundraiser."
I had to tell her I could not open the till right then because I was in the middle of the next transaction. To be fair, she agreed to wait, and did so without complaining. Eventually I was able to give her her two $5 bills.
2) Customer has a very small order but also wants to buy TEN bags. They are 5 cents each. I say sure and ring them in and then, never having done this before, start pulling the bags off one at a time and placing them, as flat as possible, on the belt.
Customer: "What are you doing??"
Me: "Getting your extra bags ..."
Customer: "WELL. The other staff count the bags from the bottom! They don't make a MESS like this!"
Me:
I counted off her last three bags "properly" and laid them on top of the "mess" and then folded the "mess" as carefully as possible and stuffed it into her shopping bag with her actual purchases.
3) Customer (different one from #1) comes through with an order and pays cash. Asks if she can get cashback. I tell her yes, but you must use a debit card and do NOT use the tap function (it zips you right past the cashback option, do not pass GO, do not get any cash back).
She wants $100 cash back. Okay. I give her five $20 bills and close the cash drawer.
Customer: "Oh wait, can I get a $100 bill? Do you have one?"
Me:
Fortunately, I had not started on the next customer, so I was able to open my cash drawer and fish around and, thankfully, found a $100 bill. (Have to admit that's an unusual request; 99% of the time people prefer the smaller bills. I'm guessing it was going in a birthday card or something similar.)
1) Customer comes through and pays for a fairly large order with cash ($100). I count out the change.
Customer: "Oh, could I have small bills?"
Me: *sigh* "Sure." I hand her the change, and then start on the next customer.
THEN ...
Customer: "Oh, I'm sorry, could you break this $10? I need smaller bills for my son's fundraiser."
I had to tell her I could not open the till right then because I was in the middle of the next transaction. To be fair, she agreed to wait, and did so without complaining. Eventually I was able to give her her two $5 bills.
2) Customer has a very small order but also wants to buy TEN bags. They are 5 cents each. I say sure and ring them in and then, never having done this before, start pulling the bags off one at a time and placing them, as flat as possible, on the belt.
Customer: "What are you doing??"
Me: "Getting your extra bags ..."
Customer: "WELL. The other staff count the bags from the bottom! They don't make a MESS like this!"
Me:
I counted off her last three bags "properly" and laid them on top of the "mess" and then folded the "mess" as carefully as possible and stuffed it into her shopping bag with her actual purchases.
3) Customer (different one from #1) comes through with an order and pays cash. Asks if she can get cashback. I tell her yes, but you must use a debit card and do NOT use the tap function (it zips you right past the cashback option, do not pass GO, do not get any cash back).
She wants $100 cash back. Okay. I give her five $20 bills and close the cash drawer.
Customer: "Oh wait, can I get a $100 bill? Do you have one?"
Me:
Fortunately, I had not started on the next customer, so I was able to open my cash drawer and fish around and, thankfully, found a $100 bill. (Have to admit that's an unusual request; 99% of the time people prefer the smaller bills. I'm guessing it was going in a birthday card or something similar.)
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